Fri.Sep 11, 2020

Customer Success Metrics that Increase Executive Support


Jason Whitehead talks about what metrics and measures your customer success program needs to survive. Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saas

Guest Post: The Future of Customer Experience–Create an Offer People Can’t Refuse


This week we feature an article by Steven Van Belleghem , author, entrepreneur and international keynote speaker. He provides tips and insight on the future of your business and your customers’ expectations. This is a turning point. The world is at a turning point. Not just because of COVID-19.

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Working better, faster, and smarter: conversational AI solutions for remote work


There are several lessons to be learned from the COVID-19 pandemic—lessons like patience, creativity, resiliency, the value of slowing down. From a business perspective, we also have learned that some of us can do our work from anywhere.


How Data-Driven Customer Engagement Delivers Value to Each Customer 


For any business, the question of how to meet the needs of the client is front and center. After all, as the old adage goes, “The customer is always right.”

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

Hero Digital LLC hires Iser Cukierman as its CFO

Hero Digital

It is with great excitement that Hero Digital announces the appointment of Iser Cukierman as Chief Financial Officer. Iser joins Hero from eMDs, a private equity-backed healthcare IT and services company, where he was the CFO.

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Inbenta Launches a Podcast Series


The “Future of Customer Service” podcast features interviews of Customer Support and Service leaders to understand how things work, best practices, and the future of support. Hear their perspective on challenges and opportunities.

Summer 2020 Roundup


SUMMER 2020 ROUNDUP. When last we spoke, my family and I had come home from a road trip to Orlando, Florida to visit Disney World. The trip was a success, but when we returned home we found a world closed up and locked down as a result of the burgeoning pandemic.

What is an answering service?


What does an answering service do? This is asked a lot. The simplified version is that answering services provide businesses. Continue Reading → The post What is an answering service? appeared first on AnswerConnect Blog

Hero Digital hires Iser Cukierman as its CFO

Hero Digital

It is with great excitement that Hero Digital LLC announces the appointment of Iser Cukierman as Chief Financial Officer. Iser joins Hero from eMDs, a private equity-backed healthcare IT and services company, where he was the CFO.

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

Finding the Right CX Model to Improve Customer Satisfaction

Working Solutions

Today more than ever before, a superior CX is the differentiator that separates great companies from all the others. But to achieve it, you have to make sure you’re using the customer care model that’s best suited for your business. Model #1: In-house staff.

The Year of Redefining Customer Retention


Is Your Hyper Focus on Keeping Every Customer Causing You to Lose Your Best Customers. In a year marked by unwelcome surprises, economic uncertainty, and worry aplenty, the drive to retain every possible customer is understandable.

Customer Success and Product: How to Align Your Customer-Centric Stars (Part 1 of 2)


“The stars must have aligned.”. If this expression captures how you feel when your Customer Success and Product teams interact or fulfill a customer request without bickering or finger pointing, then please continue reading.

Best VoIP Phone Service for Education: Features & Benefits


Voice over Internet Protocol ( VoIP ) technology is disrupting the education domain. With the growing demand for online and distance learning courses, legacy telephones are failing to offer seamless communication across educational organizations. And VoIP seems the emerging winner.

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

Join our Webinar: Transforming the Contact Center with Artificial Intelligence

Cisco - Contact Center

How are Your Customers Experiencing your Brand. Did you solve the customer’s problem? Did you make it easy for them? Did they feel good about the interaction? This is the core of what matters for your customers.

COVID-19 Global Update Sept. 7 – Sept. 11, 2020


As we continue our efforts to keep you informed of the COVID-19 situation across the globe, a promising vaccine by the University of Oxford and AstraZeneca had a setback as one of its test subjects showed unexplained neurological effects.


A Brief History of David Letterman’s Top Ten Lists as it Relates to Considerations for Your Next CPQ initiative


On September 13, 1988, a small but mighty team of writers were sitting around a table in a smoky boardroom in the basement of a building adjacent to Times Square (here’s a clip of me playing sax there), or at least that’s how I’m imagining it in my head.

SaaS 60

3 customer service mistakes and why they hurt your company’s profitability

Hello Customer

For many companies, the customer service desk is the beating heart of customer interactions. No matter the industry you’re in, your customer service desk needs to be reliable, agile, and solution-driven. Still, it is often seen as a department that eats up money, rather than one that can boost profitability. But how exactly can you make your customer service desk more profitable?

Busy Season? Keep Customers Satisfied with Great Support

A great customer experience drives customer loyalty. Learn how to keep your customers happy this holiday season by helping them through their channel of choice with seasonal support experts.

Assessment & remote teaching


Remote, in-class, or both, it’s important that teachers have the tools and opportunities to assess what students are learning—and that students have the tools and opportunities to make their learning visible.

A Different Kind of Back to School Jitters for Parents and Kids


“Will my teacher be nice?” “Who Who will I hang out with?” “Are Are my clothes okay?” The start of school is always fraught with uncertainty, but this year’s back to school time is unlike any other.

CEO update: the continuing impact of COVID-19 on telecoms


With confirmed covid-19 cases now exceeding 27 million across the globe, Spearline continues to monitor its impact on global telecoms infrastructure. CHILE has experienced a weak connection rate performance with an average failure rate of 1.34%.