Sat.Dec 24, 2022

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Wow! It’s been an interesting year! This is what we have learned…

Beyond Philosophy

The end of a year is always a nice reminder to reflect on time passed. It’s a regular milestone where you can check in on your experiences and remember the lessons gained from another trip around our sun. This year has been an interesting one. With a foot half-in, half-out of the pandemic, continuing supply chain issues, rising inflation rates all over the world, and a war in Ukraine, one might even say awful.

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7 Best Chatbots in Healthcare That Enhance the Patient Experience

kommunicate

Last Updated on December 24, 2022 Chatbots have grown in popularity over the past few years, especially during the COVID-19 pandemic. They are completely transforming the way we live and are a leading force in almost all industries across the globe. The healthcare industry, in particular, has reaped the many benefits of chatbots. Chatbots in [.]. The post 7 Best Chatbots in Healthcare That Enhance the Patient Experience appeared first on Kommunicate Blog.

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How To Provide Better Customer Support With SMS

JustCall

10 Tips & Best Practices for Better SMS Customer Support. Tweeting, texting, emailing – the world seems to have gone digital, maybe too much. The digital age has brought us some amazing technologies – social media sites, mobile apps, and smartphone features. In this way, people can stay in touch even when they’re miles apart, and businesses can provide faster customer responses to customer queries and concerns.

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Merriest of Christmases and Happiest of Holidays and New Years!

Bill Quiseng

Ever since I had my stroke in April last year, writing has been literally a labor of love. I hope that you have gained some insight into how to Deliver the World’s Best Customer Experience by not just serving to satisfy customers, but rather to WOW them. I want to thank each of you for reading my blog this year. I very much appreciate you. In appreciation, and in paying it forward, for this New Year, I don’t wish you good luck in the future.

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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Improve customer service (and CSAT): 12 tips and best practices

JustCall

12 Customer Service Improvement Strategies and Best Practices. In today’s era, customers demand top-notch customer service. The bar is raised so high that roughly 61% of customers would switch to another brand after a single bad customer service experience! In simple words, customers don’t give second chances. On the other hand, rewarding customer service experiences increase sales volumes, improve customer retention, unlock upselling and cross-selling sales opportunities, and fortify business g