Customer Contact Central Submitted Articles
OCTOBER 9, 2022
Improving customer experiences is one of the important areas of focus for leading brands. While it is the responsibility of the entire organization to ensure quality customer experiences for sales and support services, the team contact center agents is the front line for quality interactions.
LiveVox
OCTOBER 9, 2022
A complete guide to SMS vs. push notifications and how to decide which one to use for your campaigns.
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Customer Contact Central Submitted Articles
OCTOBER 9, 2022
For years, effective knowledge management programs have stressed that employee engagement is important, but for more reasons than you may think.
Ansafone
OCTOBER 9, 2022
When operating a business, it’s all about figuring out effective solutions to problems and efficient strategies for success. Managing orders, juggling employee relations and ensuring customers are being well taken care of can prove to be quite the juggling game. What shouldn’t be a gamble in all of this is the level of customer service that is provided consistently. .
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Comm100
OCTOBER 9, 2022
As consumer shift from the traditional customer service channels of phone and email towards newer digital channels, organizations are finding that they need to be available in more places, all at once. Live chat, social media, and SMS have all become popular customer service channels, and organizations need to keep up or be left behind. Omnichannel customer service platforms are making this transition easy, as they connect every digital channel together in one place.
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