Beyond Philosophy

FEBRUARY 26, 2022

Do you know when in your experience customers decide to buy from you or not? You should. Otherwise, how can you design an appropriate environment to get customers to decide to do what you want? It reminds me of the phrase, “Crossing the Rubicon.” The Rubicon river was a northern boundary outside Rome in the ancient Roman Empire. The Senate determined if a general crossed the Rubicon with their army, that was grounds for treason.

Consulting 195

Consulting Consulting Surveys Customer Experience 195

kommunicate

FEBRUARY 26, 2022

Last Updated on February 26, 2022 Customer service has always been important, but as the economy becomes more competitive, it is even more important that clients have a smooth interaction with your company. That’s the only way to retain customers and continue to grow in this economic climate. Making sure customers have an amazing interaction [.]. The post Chatbots vs.

Chatbots 119

Chatbots Customer Service Customer Support 119

Working Solutions

FEBRUARY 26, 2022

In an era when competition for talented workers is high and a brand’s reputation is part of its selling power, creating a company culture that’s not just positive and nurturing but also geared to meet business goals is a key part of success. As crucial as it is to cultivate a strong company culture, though, […].

Customer Care 52

Customer Care Customer Experience 52