Mon.Mar 11, 2019

What Do Call Tracking and Digital Attribution Mean to My Practice?

CallSource Insights

As someone who’s main focus in their career is to change peoples’ lives by helping them to hear, terms like “digital attribution” and “call tracking” may not be in the forefront of your mind as an audiologist or other hearing professional at work.

10 SMS Survey Best Practices

GetFeedback

SMS surveys — also known as text message surveys — are perfect for reaching those customers always on the go. They’re also great if you need to follow up on a phone call or an in-person interaction. Although I doubt you need more convincing, here are some stats on why you should use SMS as a customer feedback channel: SMS has a response rate that’s 7.5x greater than email. More than 50% of customers prefer contacting support through text messaging compared to other channels.

How to Improve Call Center Quality

ChaseData

Creating a More Pleasant Experience for Your Caller. Do you love your call center? Many people who work in today’s contact centers love their jobs.

5 Top Customer Service Articles for the Week of March 11, 2019

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 5 Ways AI can Revolutionize Customer Experience by Vandita Grover.

To Text or To Talk? Understanding Customer Care Preferences for Voice and Digital Channels

As customer care channels continue to evolve and expand, there’s been a lot of debate about which channels customers actually prefer to interact with brands. Based on a recent Harris Poll, learn why consumers choose one channel over another, and how common frustrations with specific channels drive consumers to pick alternatives.

Stop Ignoring the Impact AI Can Have on Your Business TODAY

inContact

With all the hype and promised potential of AI , how much of that will really come to life? And how will it impact our businesses? Will facial recognition play a part? Can phone or home assistants like Siri or Alexa become helpful office assistants or agents? Will “The Robots” take over completely by 2021, 2025, 2050? The potential of AI – more so, the reality of AI – becomes even more believable as we experience it ourselves. I recently upgraded my phone.

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AI IRL Podcast Episode 10: Using New AI to Solve Old HR Problems

bold360 Blog

Subscribe via iTunes , Spotify and more. You may not think of your Human Resources department as a center of innovation but HR is using tools like AI to focus on how to develop people, acquire new talent, and other ways to better engage with employees.

Marketing Week Live 2019: The key insights

Infinity

What’s the latest buzz in marketing? What’s getting some marketers hot under the collar, and some pleasantly smug with their efforts? Sourcing the insights into marketing is key to consistent development and growth in business. But, where does one source such gold dust nuggets of wisdom?

Co-Sponsors the 2019 Dinagyang Music Festival in Iloilo

iQor

Dinagyang Music Festival 2019 was one to remember! Events

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Cloud Customer Experience – Why It’s a Good Move

Noble Systems

In recent years, many companies that are focused on improving customer experience have moved their contact center operations to the cloud. Why is that? And how can they be sure that the cloud contact center will accomplish what they set out to do? This blog will look at the top advantages of moving customer experience solutions to the cloud. According to a recent Aberdeen trends analysis, the adoption of cloud technologies rose each year between 2013 and 2018.

Humans and Bots: How to blend human skills and AI to build customer intimacy and drive growth

Join Genesys for this webinar to learn how leading companies are using blended AI to drive customer intimacy and revenue growth.

Driving a culture of security at Liveops

Liveops

A Q&A with Paul Leavens, Liveops’ Vice President of IT & Security. In a world plagued by increasing—and increasingly dangerous—threats, how do you safeguard your company, your customers and your own devices? Paul Leavens thinks about questions like these every day. For him, the answer isn’t found in the “shiny” new cybersecurity products, but in digital literacy, smart governance and other “common sense” tactics that are all-too-uncommon in 2019.

Unstructured Data: Where the Voice of the Customer Lives

VocalCom

When companies use big data to analyze their customers’ habits and preferences, it’s often the structured, quantitative kind that is considered. Customer sales data and contact center KPIs such as the Net Promoter Score may provide valuable information, but such numbers reveal little about your customers’ feelings and expectations.

Best Call Forwarding Service for Business

Avoxi

So you’re looking for the best call forwarding service for your business. Since you found this post, you probably already have an idea of what you’re looking for – and what you’re trying to avoid. Maybe you've been charged premium pricing for a call forwarding service that doesn’t deliver. Maybe you've tried cheap alternatives that… The post Best Call Forwarding Service for Business appeared first on AVOXI. Other

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Debriefing My Qualtrics X4 Experience

Customer Experience Matters

Last week I joined more than 10,000 XM enthusiasts at the Qualtrics X4 Summit in Salt Lake City. This was my fourth X4, and the first one since joining Qualtrics. I really enjoyed seeing old friends and meeting many new ones. We have some really awesome clients! My head is still spinning from the amazing event.

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

Landing Page vs Homepage: Must-know Pro Tips for B2B Success

Genroe

To the average consumer a landing page and a homepage may seem like the same thing, but the only thing they have in common is that your prospects may visit them. during their B2B marketing journey with you. Besides that, the structure, use and location of a landing pages is massively different from a homepage.To […]. The post Landing Page vs Homepage: Must-know Pro Tips for B2B Success appeared first on Genroe. General PP: B2B Marketing

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Why Daylight Savings Time has me thinking of documentation productivity

Nuance

Like everyone this past weekend, I switched my clocks ahead for Daylight Savings Time, which, if you didn’t know, started in the early 1900s to conserve energy. For me, this got me thinking about gaining an hour of time during the day, but also losing an hour of sleep.

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Stratifyd Spotlight: Roy Skinner

Stratifyd

Estimated reading time: 4 minutes. Roy Skinner is our Creative Marketing Associate. At first glance, he’s one of the quieter members of the marketing team, but after spending a few minutes with him, his true personality takes over.

WEBTEXT Becomes a ServiceNow Technology Partner

Webtext

Norristown, PA & Galway, Ireland, March 11, 2019 /PRNewswire/ — WEBTEXT, a leading provider of enterprise messaging, is proud to announce that it has achieved Bronze Technology Partner status in the ServiceNow Technology Partner Program (TPP).

Artificial Intelligence and the Customer Experience

There's no denying that Artificial Intelligence is popping up everywhere in consumers' daily lives. But in the world of customer care, getting AI right - deploying it in a way that helps customers get things done quicker and easier, removing frustrations and roadblocks - is easier said than done. This eBook will teach you how to use AI to improve the customer experience, while significantly cutting costs for your business.