How AI-Enabled Self-Service Is Easier Than You Think
CSM Magazine
OCTOBER 17, 2022
Great customer support is all about simplicity. When a customer has a problem, often the best experiences are when they can solve it themselves. In fact, according to a recent study , 69% of customers want to resolve as many issues as possible on their own, and 63% of customers always or almost always start with a search on a company’s online resources when they have an issue.
Let's personalize your content