Wed.Apr 26, 2023

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3 Reasons Contact Centers Should Adopt AI Today

Upstream Works

Upstream Works is excited to introduce you to our newest product offering – Upstream Works for Amazon Connect. We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity The post 3 Reasons Contact Centers Should Adopt AI Today appeared first on Upstream Works.

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Your Hybrid Work Environment is Causing Stress and Burnout

CCNG

As we continue to navigate the post-COVID waters, one aspect is clear, hybrid work models are not going away. Employers learned, that in many cases, working from home can be very cost effective for business. Benefits to the employer include: - Co-workers can work longer shifts - Less absenteeism - Not having to maintain brick and mortar overhead costs Hybrid conditions offer perks to co-workers as well: - Flexible schedule - No commuting - Cost savings due to elimination or reduction in childcar

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Integrate Amazon Lex Chatbot with Facebook

kommunicate

Last Updated on April 27, 2023 In today’s digital age, chatbots have become an integral part of customer service. With the rise of social media platforms like Facebook, integrating chatbots with these platforms has become crucial for businesses to provide efficient customer support. One of the most popular chatbot platforms is Amazon Web Services (AWS) [.

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Where to Hire the Best Developers in Brazil?

JivoChat

Brazil is emerging as a technology powerhouse, with a vibrant tech ecosystem that’s attracting international attention. The country’s tech industry is booming, and Brazilian developers are becoming increasingly sought after for their exceptional skills and expertise. In this article, we will explore the benefits of hiring developers from Brazil, the top cities and companies to consider, and important factors to keep in mind when choosing a developer.

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The Open CCaaS Advantage Report

Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

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Supporting sustainability in retail operations

Cisco - Contact Center

In the last year, I have talked with many retailers who are working towards sustainability goals.

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Adapt and thrive: how MSPs can turn market challenges into profits

Cisco - Contact Center

In my recent travels, I’ve been able to have conversations with our partners around the globe.

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Metrics to Measure the Performance of Your Virtual Call Center

Hodusoft

Metrics to Measure the Performance of Your Virtual Call Center “A useful metric is both accurate and aligned with your goals. Don’t measure anything unless the data helps you make a better decision or change your actions.” This quote by Seth Godin highlights the importance of using the right metrics. Managing a virtual call center is not easy. You need to track and monitor a lot of parameters to ensure it’s running well.

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Shortlist announced for Credit Strategy Awards 2023 with TCN, shortlisted for Best Technology Provider

TCN

UK, and St. George, Utah, USA – April 26, 2023 – TCN, Inc., a global. The post Shortlist announced for Credit Strategy Awards 2023 with TCN, shortlisted for Best Technology Provider appeared first on TCN.

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Ticket Management: 8 Game-changing Tips from Support Experts

Nicereply

Looking to improve your support team’s ticket management? Unlock your support team’s potential and deliver exceptional customer service with these 8 expert tips for ticket management. When you’re an early-stage startup or you’ve just launched support for a new product, you tend to focus on each support interaction. Replying to your customers in a friendly and helpful way— while solving their problems —is the most direct way to provide that great experience.

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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Why the Future of Healthcare Depends on Omnichannel Communication

TCN

In today’s world, technology advancements are continuously streamlining processes and operations to improve the business. The post Why the Future of Healthcare Depends on Omnichannel Communication appeared first on TCN.

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How Midtown Medical Imaging demonstrates the value of high-quality imaging

Nuance

… How Midtown Medical Imaging demonstrates the value of high-quality imaging Read More » The post How Midtown Medical Imaging demonstrates the value of high-quality imaging appeared first on What’s next blog.

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On-Demand Webinar: Leveraging ChatGPT and Generative AI for Exceptional Customer Experience: 5 Lessons From The Real World

24-7 InTouch

Join our EVP of Global Innovation & Product Strategy, Paula Kennedy Garcia, and CEO of Laivly, Jeff Fettes, for an energizing discourse on how generative AI is amplifying the way we do business, and how you can incorporate it into your customer experience (CX) strategies. Our experts delve into harnessing ChatGPT to create personalized and engaging customer experiences that drive brand loyalty and growth.

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START and GROW Your Business With Email chat Outsourcing service

Back Office Centers

It’s encouraging to see that you are receiving more emails from clients. It may be time to scale up your team if they are mounting, your customer care staff is drowning, and response times are becoming slower. By outsourcing to Back Office Center, you may offer first-rate customer care through email support. We’re available to help. With on-brand email support for customers, our team of skilled customer service specialists ensures client happiness.

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Your Expert Guide to CX Orchestration & Enhancing Customer Journeys

Speaker: Keith Kmett, Principal CX Advisor at Medallia

Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the

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The Overlooked Impact of Administrative Staff Burnout on Patient Care: Strategies for Prevention and Improvement

Zappix

The healthcare industry is an inherently challenging and dynamic field that demands a high level of precision, sound judgment, and unwavering compassion.

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Disaster Recovery Solutions for the Edge with HyperFlex and Cohesity

Cisco - Contact Center

The edge computing architecture comes with a variety of benefits.

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Apr 26 – Customer Success Jobs

SmartKarrot

Role: Customer Success Specialist Location: Mississauga, ON, Canada (Remote) Organization: Change Connect As a Customer Success Specialist, you’ll support daily software and process-related concerns for end users. When possible, evaluate requests and offer resolution immediately. Issues should be triaged and prioritised based on their seriousness and reported to the product/QA team.

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Deliver your first ML use case in 8–12 weeks

AWS Machine Learning

Do you need help to move your organization’s Machine Learning (ML) journey from pilot to production? You’re not alone. Most executives think ML can apply to any business decision, but on average only half of the ML projects make it to production. This post describes how to implement your first ML use case using Amazon SageMaker in just 8–12 weeks by leveraging a methodology called Experience-based Acceleration (EBA).

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Contact Center Dialers Demystified

Dive into the realm of contact center dialers with our infographic! Explore the various types – Preview, Predictive, Automatic, and Progressive Dialers – and unravel their roles in boosting call center performance.

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Peter’s Perspective: Take Control of the Noise

Education Services Group

When we see the word noise, we think of something unpleasant, something that drowns out quiet. Quiet is the word that more professionals say is the state we should be attempting to reach as businesspeople if we want to rea ch a higher level of personal satisfaction and realize greater amounts of business productivity. There are all kinds of sources of noise in our world of business but when I think of tech, a few things jump out at me, and I like to refer to them as beliefs and truths.