Sat.Aug 21, 2021

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Supervisor Support is the Key to Contact Center Success – A Simple Strategy to Align Frontline and Senior Leaders

CCNG

There is a vast body of research exposing the direct link between strong frontline leaders and higher levels of workforce engagement, retention, and business success. But despite the evidence and the voices of determined team leaders around the globe, contact centers have been slow to acknowledge this connection and that the outdated approaches, processes, and technologies currently in use won’t deliver success in today’s highly competitive, rapidly evolving, labor-constrained digital age.

CCNG 195
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5 Rules to Guarantee a Return on Investment (ROI)

Beyond Philosophy

A lot of the behavioral sciences can feel intimidating. However, it doesn’t have to be. The Five Rules Podcast Series is our attempt at giving you an easy entry point into the complex and messy world of Behavioral Science. A couple of years ago, research from some well-respected firms came back with the conclusion that investing in Customer Experience is not paying off the way that organizations had hoped.

Finance 195
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[CX Tribe] 24 August 2021 – QR Codes are New Again + Referral Program Insights

Genroe

CX Tribe is the best Customer Experience insights, case studies and statistics. Human curated. Delivered weekly. Join more than 5,000 other CX Professionals and subscribe. “I didn’t fail the test. I just found 100 ways to do it wrong.” Benjamin Franklin That seems to embody the very essence of the quality improvement process. [Service Delivery]QR […].

B2B 40