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As they say, ‘Change is the only constant.’ And it is no secret that people’s sentiments change too often, especially when they are a customer. MORE
There are signs of spring everywhere. The little tree frogs are singing, flowers and trees are budding, the days are longer… all this to say there is change in the air. Change is everywhere. Could there be much more change in the air than in our centers? MORE
This week we feature an article by Hannah McCabe , Director of Demand at Stella Connect by Medallia. She shares common misconceptions about customer service and offers ways to fight them in order to provide great customer experiences. MORE
Guest blog post by Jay Ripton. The business environment is still just as competitive as it was before the pandemic. However, there is less tolerance for ineffectiveness and incompetency in customer interactions and engagement as expectations change radically. MORE
Role: Director, Customer Success Location: Remote, San Francisco, CA, US Organization: Checkr, Inc. As a Director of Customer Success, you will define and execute on a scalable strategy for driving adoption and growth across the customer base. MORE
AVOXI has done it again with another great feat in the technology and communications space! TMC, a global and integrated media company, has announced that AVOXI was bestowed the 2021 Voice Technology Excellence Award by CUSTOMER magazine! “On MORE
62 In the healthcare industry, there is no scope for compromising patients' data. A HIPAA-compliant VoIP phone system ensures the privacy and confidentiality of patients' information. HIPAA compliant calling is not a superfluous formality, but a requirement. MORE
The Supreme Court this week issued its ruling in Facebook v. Duguid, reversing the case back. The post Webinar: Break Down of Facebook vs Duguid appeared first on TCN. Collections MORE
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Onalytica is a UK-based firm that produces influencer lists, and this is their latest edition in our space. This is fairly new territory for me, and as they explain, their lists are based on a “4Rs” methodology - Reach, Resonance, Relevance and Reference. MORE
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CCNG recently spoke with Bob Azman about his contributions in the latest collection of insights from CX leaders included in the book Customer Experience 3. MORE
Did you know that about 95% of customers read reviews before making a purchase? Or that 78% of customers who read reviews were satisfied with their purchase? MORE
Businesses often underestimate the importance of the areas of sound and smell in their Customer Experience. However, these two areas are crucial to get right—or you risk ending your Customer Experience on a sour note. MORE
Small business owners wear many different hats when it comes to running a company, losing the one currency they can never get back: time. Here are 5 reasons you should. The post 5 reasons to consider a virtual receptionist service for small businesses appeared first on AnswerConnect Blog. MORE
It’s challenging to know how many agents you’re going to need answering calls on any given day when you work in a call center. Training Call-Center MORE
52 Artificial Intelligence (AI) and Machine Learning deserve the headlines the technologies have earned, but for most businesses the need for that level of automation is still a few years away. Robotic Process Automation (RPA) strikes a balance between the speed and. MORE
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Expert digital strategist Marlon Heckman knows a lot about how start-ups and scale-ups can see epic growth with great CX. As someone who's worked with a range of companies, from McKinsey to MTV, we wanted to pick his brain on why strategy and CX are the perfect partnership for an impactful start-up. MORE
52 The Ripple Effect of Customer Success Software. When you contain the idea of and responsibility for Customer Success to a single department, it’s like a drop in the ocean. MORE
Consumers today usually have all sorts of options to buy without talking to a salesperson or walking into a retail store. Most often, these options involve a website or an app. MORE
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