CCNG

MARCH 12, 2025

In todays fast-paced world, customer service is all about speed. Customers dont care how much information you have they care about how fast you can solve their problem. When a customer is on hold or waiting for a response, time is critical. The last thing they want is for your agent to be scrolling through a never-ending document or searching through 10 articles to find the right answer or walking through a 20 page process to complete a customer interaction.

Customer Service 195

Customer Service CCNG First call resolution Morale 195

Global Response

MARCH 12, 2025

Read Time: 12 minutes Table of Contents Introduction Looking to understand and use contact center analytics to boost efficiency and build customer loyalty? Youre in luck! In this article, well explore what contact center analytics are and cover some of the best practices for using contact center analytics to improve business performance and strengthen customer relationships.

Contact Center 62

Contact Center Analytics First call resolution Abandon rate 62

VirtualPBX

MARCH 12, 2025

Good afternoon. We’re sitting down today with VirtualPBX Chief Technology Officer Daniel Ruiz to ask him a few questions about how VPN for VoIP works. We’ve encountered a few new customers recently who left their previous provider because that provider was no longer offering the ability to use VPN. Many businesses have legitimate reasons for using VPNs to protect their environments, and losing that option can be a huge dealbreaker for them.

voip 59

voip Transportation Sales Management 59

CSM Magazine

MARCH 12, 2025

In the world of fast-moving consumer Goods (FMCG), product recalls are an inevitable challenge that brands must confront. Peter Gillett, CEO of Marketpoint Recall, provides insight. Its impossible to tell quite how many returns have happened in the first two months of 2025 but a scan of the news will tell you there have been many. Indeed, it was reported recently that in 2024, the United States experienced 3,232 product recalls across five key industries, marking the second-highest annual total

CRM 52

CRM Customer Service Management 52

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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.

Contact Center

ROI CX Solutions

MARCH 12, 2025

Read Time: 7 minutes Table of Contents Introduction Omnichannel contact centers have many advantages that make them an attractive option for seamless customer communication for many businesses. Today, let’s take an in-depth look at the distinguishing features of omnichannel contact centers, the best practices that optimize their performance, and the major benefits of incorporating one into your company’s growth strategy.

Contact Center 52

Contact Center Multichannel Interactive Voice Response Best practices 52

Outsource Consultants

MARCH 12, 2025

Mexico’s call centers are setting new benchmarks in customer retention. With a unique mix of cultural understanding, cost efficiency, and innovative service strategies, theyre proving to be a top choice for businesses seeking long-term customer loyalty. At Outsource Consultants, we’ve observed how Mexico customer service centers are outperforming their global counterparts.

Customer retention 67

Customer retention Call Center outsourcing Consulting 67

Momentum Telecom

MARCH 12, 2025

Software-defined networking (SDN has gained a lot of traction over the past few years, making it the perfect fit for the modern workplace. An SDN is more cost-effective, flexible, and scalable than traditional infrastructure. It can quickly evolve alongside a business’s changing networking requirements while also giving administrators significantly more control over and visibility into their networks.

Technology 59

Technology Management Marketing 59

VirtualPBX

MARCH 12, 2025

Good afternoon. We’re sitting down today with VirtualPBX Chief Technology Officer Daniel Ruiz to ask him a few questions about how VPN for VoIP works. We’ve encountered a few new customers recently who left their previous provider because that provider was no longer offering the ability to use VPN. Many businesses have legitimate reasons for using VPNs to protect their environments, and losing that option can be a huge dealbreaker for them.

voip 52

voip Transportation Sales Management 52

Momentum Telecom

MARCH 12, 2025

Microsoft Teams has rapidly become the business worlds go-to solution for communication and collaboration. The latest statistics from Microsoft indicate over 320 million daily active users as of Q1 2024, a significant increase from 145 million in 2021. Although it’s a powerful collaboration tool, Microsoft Teams on its own is only a partial telecom solution.

Best practices 52

Best practices Telecommunications Feedback Self service 52

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AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Sales

Concentrix

MARCH 12, 2025

Enter to win an e-Bike below! Enter to win a Eahora P5 Plus e-Bike Eahora P5 Plus is a versatile, high-performance e-bike designed for any rides. Upgraded from the original P5, it features a powerful 750W motor and a high-capacity 20Ah battery, delivering exhilarating speed and acceleration. Thanks for your interest!

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Momentum Telecom

MARCH 12, 2025

SD-WAN and AI are the perfect fit, delivering enhanced network resiliency, responsiveness, and efficiency. Gartner predicts by 2027 that roughly 70% of network operators will use generative artificial intelligence (GenAI) for Day 2 SD-WAN management. In early 2024, that figure only totaled 5%. Together, those numbers paint a very clear picture. AI is a game-changer, and people now see the writing on the wall.

Telecommunications 52

Telecommunications Enterprise Analytics Technology 52

Hodusoft

MARCH 12, 2025

How AI-Driven Contact Centers Can Improve Loan Approvals & Debt Recovery If you are in the banking and finance sector you know how demanding and sensitive the industry is. Be it approving a wide variety of loans or recovering the outstanding ones, you always have to be on your toes. A small mistake will not only cause loss of a considerable amount of money but also the entire organization’s goodwill and trust people have on it.

Contact Center 52

Contact Center Banking contact center solutions Finance 52

Momentum Telecom

MARCH 12, 2025

SD-WAN solutions are a powerful addition to any network operator’s arsenal, especially when combined with artificial intelligence. The standard technology’s benefits are still there: Improved traffic prioritization, lower network overhead, and greater visibility into and control over network operations. The difference is that it’s all backed by intelligent automation and analytics.

Finance 52

Finance Healthcare Education Technology 52

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

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AWS Machine Learning

MARCH 12, 2025

Compelling AI-generated images start with well-crafted prompts. In this follow-up to our Amazon Nova Canvas Prompt Engineering Guide , we showcase a curated gallery of visuals generated by Nova Canvascategorized by real-world use casesfrom marketing and product visualization to concept art and design exploration. Each image is paired with the prompt and parameters that generated it, providing a practical starting point for your own AI-driven creativity.

Engineering 114

Engineering Best practices Enterprise Construction 114

Cincom

MARCH 12, 2025

Introduction Sales configurators are no longer just nice-to-have tools but essential for businesses dealing with complex products and services. These systems go beyond basic quoting tools, integrating automation, guided selling, and real-time validation to ensure every quote is accurate, optimized, and tailored to customer needs. But not all configurators are the same.

Sales 40

Sales Automotive CRM Upselling 40