CCNG
MAY 14, 2025
Key Takeaways CX Drives Brand Loyalty and Growth Like Chick-fil-As exceptional service has fueled its growth, delivering superior CX in your contact center can differentiate your brand, create loyal advocates, and boost revenue. Key Challenges Hindering CX Excellence Common pitfalls include disjointed technology, high agent turnover, and a lack of a CX-centric culture.
Contact Center Pipeline
MAY 14, 2025
The last few years have seen AI evolve from a theoretical advantage to a central force in customer experience, especially in contact centers. With generative AI, large language models, and now Agentic tools gaining momentum, many businesses are racing to claim their stake in the AI-powered future.
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CX Journey
MAY 14, 2025
As customer expectations continue to rise and technology evolves at an unprecedented pace, customer experience (CX) leaders are being called to transform – not just their strategies but their very own roles. No longer can CX be treated as a siloed function or discipline. It must become a company-wide imperative – embedded in culture, grounded in a deep understanding of both customers and employees , and powered by technology.
AWS Machine Learning
MAY 14, 2025
According to a Gartner survey in 2024 , 58% of finance functions have adopted generative AI, marking a significant rise in adoption. Among these, four primary use cases have emerged as especially prominent: intelligent process automation, anomaly detection, analytics, and operational assistance. In this post, we show you how Amazon Q Business can help augment your generative AI needs in all the abovementioned use cases and more by answering questions, providing summaries, generating content, and
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IT teams are under pressure to do more with less. AI isn’t just hype—it’s already helping lean IT teams cut support volume by up to 60%, reduce cloud waste, and eliminate risk from their stack. In this executive playbook, you'll learn how mid-sized companies are deploying AI to automate tier-1 tickets, predict outages, optimize SaaS spend, and secure infrastructure without hiring a bigger team.
Interaction Metrics
MAY 14, 2025
Your Reply-To Address Matters! An essential email survey best practice is this: Use a Reply-To email address that actually works. Too many companies send surveys from a Do-NOT-Reply address which frustrates customers and lowers response rate. Here’s What NOT to do: Most companies dont want to collect customer feedback in all its various forms, so they send their survey from a do-not-reply platform.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Help Scout
MAY 14, 2025
We want people to tell us whats not working, what is confusing, what felt bad to them about our service. We need to know before we can fix it. Here's how.
Calabrio
MAY 14, 2025
Workforce Management Workforce Forecasting: How to Predict Staffing Needs Jump ahead Key Takeaways What is Workforce Forecasting? Why Workforce Forecasting is Important Key Methods for Workforce Forecasting Metrics to Track for Accurate Forecasting Step-by-Step Guide to Forecasting Staffing Needs Common Challenges and Solutions How Calabrio Can Help with Workforce Forecasting Best Practices for Implementation Understanding Forecasting with Calabrio Share Book a demo Lets get started Right now, c
Ansafone
MAY 14, 2025
Business Process Outsourcing (BPO) experience encompasses a wide range of skills, professional growth opportunities, and industry insights that shape individuals’ careers. As a critical component of modern business operations, BPO companies provide essential services that streamline processes, enhance customer service, and support organizations in achieving operational efficiency.
CSM Magazine
MAY 14, 2025
Digital transformation in customer service represents a fundamental reimagining of how organisations interact with their customers through the strategic application of digital technologies. Today’s customers expect seamless, personalised, and immediate service across multiple channelsa far cry from the phone-only support desks of yesteryear. These heightened expectations have created both challenges and opportunities for businesses across every sector.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Insite Managed Solutions
MAY 14, 2025
6 Ways to Provide Great Customer Experience in Your Call Center In the realm of customer service, a happy caller is like a golden ticket to success. They're more likely to stick around, spread the word, and help your business ring up the sales. And the secret to keeping.
CSM Magazine
MAY 14, 2025
In the fast-paced world of online slots, where players spin reels from every corner of the globe, exceptional customer service stands as a cornerstone of success. Why customer service matters cannot be overstatedit shapes the player experience, fosters trust, and drives business growth for online casinos. Unlike traditional casinos, where face-to-face interactions build rapport, online platforms rely on responsive, empathetic support to create a welcoming environment.
Calltools
MAY 14, 2025
Setting up a call center is daunting in virtually any industry, but legal call centers present unique challenges. Confidentiality is a big concern, but you also face regulatory compliance, the complexities of case management, and the criticality of client communication. Purpose of Legal Call Centers Legal call centers are designed to support the needs of law firms and legal aid organizations by handling inbound and outbound calls.
CSM Magazine
MAY 14, 2025
Customer service is no longer plainly about solving problemsits about creating experiences people remember. In 2025, customers expect faster responses, smoother journeys, and a personal touch, whether chatting with a bot or speaking to a real person. To keep up, companies are turning to industry leaders and experts, setting the tone for what great service looks like today.
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Every year, $75 billion is lost to bad customer service — and your business could be bleeding loyalty without realizing it. AI is rewriting the rules. Imagine instant answers, 24/7 self-service, faster resolutions, and skyrocketing satisfaction scores. Companies like Amazon are already cashing in, and the technology is easier than you think — plug, play, and profit.
Help Scout
MAY 14, 2025
Discover the 10 best chatbots for customer service teams, from help desks with chatbot features to standalone plug-and-play options.
CSM Magazine
MAY 14, 2025
Field operations used to be a straightforward game. A call came in, a job was logged, someone got in a truck, and it got done. But that rhythm doesn’t hum like it used to. These days, the pressure is different. Crews face more demands in less time. Customers expect instant updates. Systems dont talk to each other. And through all of it, support teams often struggle to keep up.
Injixo
MAY 14, 2025
For contact centers to deliver a consistent customer experience and maintain a competitive advantage, it's critical to integrate WFM data. Not integrating with a centralized WFM software means that information is trapped across disconnected legacy systems, creating data silos.
CSM Magazine
MAY 14, 2025
In 2025, Affiliate marketers will have to enhance their strategies to continue competing profitably and on a sustained basis. Basic link placement on blogs and social media was no longer sufficient to achieve success, and strategic execution based on audience engagement, data analysis, and market flexibility was made mandatory. These are the best strategies in order to scale your affiliate marketing earnings, regardless of how much experience you have.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Customer Think
MAY 14, 2025
Comprehensive solution captures all interactions between AI and Human agents
CSM Magazine
MAY 14, 2025
If youre serious about scaling your business with GoHighLevel (GHL), one of the best decisions you can make is hiring a high level consultant who specializes in marketing automation software. right consultant. And I emphasize right because there are hundreds of self-proclaimed GHL experts floating around on Upwork, Facebook, and Fiverr who barely know how to build a pipeline, let alone optimize one.
The Petrova Experience
MAY 14, 2025
From both a revenue and service delivery point of view, a hotel stay equals more than providing a place to stay. Done well, it creates an experience that makes guests feel welcomed and cared for. It becomes the experience that connects guests to your brand and transforms them from one-time visitors to brand advocates. For hotel-casinos, the relationship between the guest and the on-property hotel is even more complex and tied more directly to revenue generation.
AWS Machine Learning
MAY 14, 2025
PixArt-Sigma is a diffusion transformer model that is capable of image generation at 4k resolution. This model shows significant improvements over previous generation PixArt models like Pixart-Alpha and other diffusion models through dataset and architectural improvements. AWS Trainium and AWS Inferentia are purpose-built AI chips to accelerate machine learning (ML) workloads, making them ideal for cost-effective deployment of large generative models.
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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
AWS Machine Learning
MAY 14, 2025
PixArt-Sigma is a diffusion transformer model that is capable of image generation at 4k resolution. This model shows significant improvements over previous generation PixArt models like Pixart-Alpha and other diffusion models through dataset and architectural improvements. AWS Trainium and AWS Inferentia are purpose-built AI chips to accelerate machine learning (ML) workloads, making them ideal for cost-effective deployment of large generative models.
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