Wed.Jan 13, 2021

Different Ways to Communicate with the Deaf and Hard of Hearing


Approximately one million people in the US are functionally deaf, and 6 million people report that they are hard of hearing. How they prefer to communicate depends on their education, the age they became Deaf, and the severity of their deafness

An Empowerment Lesson From the Ritz-Carlton


If you’ve been following my work, you know I’m a huge fan of the Ritz-Carlton. I was recently on a Zoom presentation with Horst Schulze , first president and co-founder of the Ritz-Carlton chain. When Horst speaks, I listen and take lots of notes.


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8×8 and Aryaka: Bringing the World Closer, Together

Contact Center Pipeline

Introducing your power team to enhance cloud communications and contact center performance across SD-WAN.

SaaS 141

Action Changes Things: Make it Happen in 2021


At the recent CCNG Fireside Live Chat held in December I had the opportunity to provide my reflection on 2020 and what I predict will happen in 2021 alongside two other industry colleagues, Poly and Avtex.

CCNG 195

Why Is Patient Engagement Important? | Frontline Group

There are 5 critical opportunities to unlock the full power of patient engagement, which can improve your patient retention, as well as improving their health outcomes. In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools? What is Patient Engagement technology? Download Now this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores.

312: Jim Loehr – Character Development in CX

CX Global Media

Sean Ryan was put in charge of an engineering team that had more experience than he had been alive. He wanted them to be more focused on the customer, but he could not possibly dictate any decision to them because they were more experienced than he was.



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Edify Earns Top Customer Satisfaction Scores in DMG Consulting Contact Center Report


Contact: Liz Cahill for Edify Labs. PR Press Release cloud solutions DMG Cloud Contact Center Cloud Contact Center Software DMG Consulting LCC customer satisfaction market report

Three Factors to Consider When Searching for the Right Translation Provider


You’ve decided to shop around for a translation provider. Where should you start? Language Services Translation Medical Documents to Translate


Brands Bear (Some) Blame For Conditions At Outsourcers

Forrester Jay McBain

Between really bad press (here and here) and bankruptcy (here), large contact center outsourcers have seen a rough last few months.

10 Best Practices to Get the Most Out of Speech Analytics


Speech analytics is a tool that allows you to analyze the contents of a call, enabling you to monitor and improve agent performance and customer satisfaction.

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

Customer loyalty survey questions


20 essential customer loyalty survey questions and surveying best practices. Guides

Step Up Your Business’s Google Game by Leveraging Your Reviews

CallSource Insights

Online Reviews Are The Key to Building Consumer Trust. Let’s start on common ground: you know online reviews are important for your business. Reviews help your Google search ranking and optimize your SEO efforts across the board.

Delivering non-intrusive signal intelligence with deep learning


When a signal is acquired in a room with reflective surfaces and noise sources, the acquired signal can be modeled by convolution with the room impulse response (RIR) plus an additive noise component.

Jan 13 – Customer Success Jobs


Role: Vice President of Customer Success Location: Remote, New York City Metropolitan Area, US Organization: Ceros As a Vice President of Customer Success, you will increase Customer Publish rates and expand users and use cases at existing clients.

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

Avoiding the 5 hidden pitfalls of DIY customer experiences


Whose app is it anyway? We’ve seen a big shift over the last few years toward a do-it-yourself (DIY) approach to customer experience.

How to Ensure the Rights of Your Customers Are Protected

CSM Magazine

US legislators have tried to ensure consumer rights and protect them from deceptive, unfair, and fraudulent business practices through various federal and state laws. Consumers have the right to file lawsuits or be penalized if they fail to observe these laws.

How to Turn Your NPS Detractors into Promoters: The Essential Guide


Unsatisfied and unhappy customers would not only provide negative, appalling feedback but also go about and share it with their groups. Although it might tarnish your brand reputation, it is equally important to reconsider your customer experience and revamp accordingly.

7 Simple Strategies to Take Your Social Media Customer Support to the Next Level for Happier Customers


Social media consumes a lot of our waking hours, whether or not we intend it to (I mean, those memes aren’t going to chuckle at themselves). Especially in the COVID era, people seek connection and search for information on social media more than ever.

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

7 Commonly Accepted Customer Service Standards to Live Up To


These questions might pop up in your head from time to time: What is thought to be good customer service? How can I be sure that my team is fully armed with the necessary tools? [ … ]. The post 7 Commonly Accepted Customer Service Standards to Live Up To appeared first on HelpCrunch blog. Support

Trends and Realities of Successful Organizations (Blog #1)

Enghouse Interactive

AI, Teams UC and Video. . Better Together to Optimize CX. . Blog Series #1 of 4: New decade! New approach? Not necessarily…. For some, it’s more of the same, but better.

Texting Your Customers: How to Increase Survey Response Rates


Share This Story Consumers’ responses to surveys give brands valuable insights that help them overcome challenges, increase competitiveness, and boost satisfaction rates. However, getting that data is often difficult.