The Recruitment Tsunami
CCNG
SEPTEMBER 24, 2021
By Jason Mercer-Pottinger During a recent CCNG Town Hall I discussed with members the strategies and incentives contact centers are using to address a very challenging labor market. Our discussion included topics such as (1) What strategies and incentives are contact centers using to address a very challenging labor market? (2) What are applicants telling employers, and what will be necessary to keep top talent moving forward?
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