Tue.Sep 10, 2019

8 Famous Steps For Resolving The Customer Complaints

Dialer 360

If a customer is angry or irritating with your service, best service may help them. A call center may support to turn into loyal customers. One of the necessary for different companies and their success is customer satisfaction.

Turnover… But Not the Good Kind

Contact Center Pipeline

The word “turnover” can make either your mouth water or your head hurt. Blueberry turnovers are one of my favorite sweets in the summer… freshly picked wild blueberries wrapped up in puff pastry and baked to a flaky golden brown. Yum yum!

How to Be an Authentic Customer Service Leader

Toister Performance Solutions

Advertising disclosure: We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.

Why Your Customer Service Strategy Should Include Online Chat

Fonolo

You’ve probably already noticed: There is a major shift towards messaging in the customer service game. While call centers remain important, many brands are moving towards online conversations with customers over SMS, social media, and live chat. Need proof?

Training for Lead Generation, Customer Onboarding and Support

Customer lifecycle training gives customers the knowledge and tools they need to be successful. As customer success and satisfaction grows, so does retention and repeat business. This eBook can help training teams improve or expand their customer training programs.

Do You Really Care About Customers, Or Just Their Needs?

Chip Bell

The bank promises your account will be secure, the hospital pledges to be clean and the flight is guaranteed to land in the right city. They all care about customers, right? Or, are they caring about their core offering, not its recipient? When organizations promise “customer care” are the promises like ones you’d make to your daughter or grandson or one more like a city promises its citizens?

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Amazing Business Radio with Steve Farber

ShepHyken

Love in Business. Doing What You Love in the Service of Customers Who Love What You Do. Shep Hyken interviews Steve Farber. They discuss how to implement love into every aspect of your business to drive customer success.

Customer Satisfaction Continues Declining

Beyond Philosophy

Customer Satisfaction is Declining in the UK! A new report by the Institute of Customer Service indicates that Customer Satisfaction is declining in the UK.

Customer Self Service – What the Future Holds

TechSee

More companies than ever are tapping into the power of AI customer service technologies to enhance efficiency and positively impact the lives of consumers, and with good reason.

How to Calculate Customer Lifetime Value

Totango

To succeed as a subscription or recurring revenue enterprise, you need to adopt a customer-centered approach. Instead of focusing just on the acquisition of new business, you have to prioritize retaining and nurturing existing customers.

Contact Center Cloud Migration Done Right

Speaker: Sheila McGee-Smith, Founder and Principal Analyst, McGee-Smith Analytics

Many companies are in the midst of migrating their contact center to the cloud. Understanding how best to execute the transition of premises to cloud is part of that process. Join contact center industry analyst and No Jitter blogger Sheila McGee-Smith as she discussed tried and true best practices for avoiding the potential pitfalls of CX migration.

Exceeding open enrollment goals with outsourcing

TELUS International

Outsourcing

It’s back to school with IUPUI partnership

Customercount

CustomerCount® has been named as an Industry Partner for the Computer Science Industry Partnership Program (CSIPP), which is part of IUPUI’s Department of Computer and Information Science in the Purdue School of Science. Continue reading → The post It’s back to school with IUPUI partnership appeared first on CustomerCount. Press Releases Computer Science CSIPP IUPUI Purdue School of Science

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The Future of Customer Service: 12 Trends to Test in 2020

Nextiva

The future of customer service could mean the future of your business. 77% of customers are “fed up” with bad customer service, and 91% of consumers only buy from brands they trust. That means poor customer service leads to lost customers and lost revenue.

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The Customer Support Stats You Need to Know When Creating a Strategy

Guru

A great customer support experience can be the difference between a one-time customer and a customer for life. How can your team maximize the chances of a return customer? Here are the stats to keep in mind as you craft something that can work for you. customer support

Redefining Customer Experience Metrics for Better Performance

Speaker: Lynn Hunsaker, Chief Customer Officer of ClearAction Continuum

Join us for this insightful webinar with Lynn Hunsaker, Chief Customer Officer of ClearAction, who will show you how to zero-in on true leading indicators and describe how to connect business results metrics with employees’ workflow metrics.

Finding the Right Self-service Mix in Your Contact Center

NICE inContact

Self-service is an important facet for creating a seamless customer experience. From a customer’s perspective they want to receive timely and error-free service in the channel of their choice.

Unlock the True Value of Your Business Relationships

Strikedeck

Vincent Manlapaz, in an interview with Steve Tran (VP Customer Success at DemandStar), talks about the importance of treating your customers like an extension of your family. Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saas

SaaS 60

New Apple iOS 13 Feature: Silence Unknown Callers

Quiq

Share This Story. Announced in June and being released in early September, iOS 13 is Apple’s next operating system for iPhones and iPads. Features include a Dark Mode, a Find My app, a revamped Photos app, new Siri voice, updated privacy features, new street-level view for Maps, and more.

Why remote workers love co-working spaces

JustCall

Remote work witnessed a rapid growth owing to several benefits. However, the most appreciated benefit was not to be working in a traditional office space. By and large, office spaces are not customisable to the whims and fancies of each employee.

Beyond the Contact Center: Unlocking Insights with Speech Analytics

A global survey of 500 key decision makers by Opus Research shows the core benefits of making the leap to an omnichannel contact center, such as uncovering actionable business insights on employee-customer interactions.

The Customer Relationship Renaissance

ConvergeOne

Who owns the customer relationship in your company or organization: Marketing, Customer Service, or IT? Fifteen years ago, the answer was clear: Customer Service, period. Over time, the answer has become murkier.

3 Ways Amazon Connect Enables a More Personalised Customer Experience

Connect Managed

Customers no longer accept impersonal, monotonous customer interactions. Instead, in an increasingly connected age, customers demand a customer experience that reflects a deep understanding of the customer’s needs and wants as well as their history with your company.

Use Sprint Planning to Define a Month’s Business Goals

VirtualPBX

One business planning style that’s become popular with fast-paced offices is called agile , which can involve sprint planning as a method of defining goals throughout a company’s calendar.

How to Proactively Engage Clients and Automate Your High Touch Service – A Success Story

ChurnZero

How to Pro actively Engage Clients and Automate Your High Touch Service – A Success Story . MineralTree is a payment platform that helps thousands of business automate their invoice-to-pay process.

A New Segmentation Model for Customer Onboarding

A great customer onboarding program is a proactive and meaningful way to make a lasting impact on customer engagement, retention, and expansion. In this eBook, Skilljar will show you a new framework for building a customer onboarding program, including how to segment users and drive long-term value and retention through education.

Ouch! Is your PCI DSS solution a bad fit?

Eckoh

Imagine wearing a pair of flip-flops on a mountain hike? For contact centers, selecting the wrong PCI DSS compliance solution can prove just as uncomfortable — and with painful consequences. Card-Not-Present crime is set to reach $7.2

Charging for Customer Success Services | How to develop your monetized services strategy without increasing churn

CSM Practice

Customer Success is key to customer satisfaction, account expansion, and advocacy. To drive these outcomes, many startup SaaS companies readily provide customer success related services for free, especially at an early stage when every customer counts the most.

Make Sure to Respond to Your Online Reviews with Respond, Now!

CallSource Insights

We’ll respond to your reviews for you, so you can focus on other things. Businesses have learned the importance of having an online review presence, and acquiring reviews for their business. But are you aware of the importance of responding to your reviews?

What’s Digital Transformation Architecture? How this Key Piece of Your Transformation Strategy can Fuel your Efforts to See Success Skyrocket

SharpenCX

Reputable organizations, like CIO.com and McKinsey & Company, say companies with a digital transformation architecture are more likely to succeed in their change efforts. But, when you dig into the topic, you get a mega-whopper-sized serving of jargon. Sifting through. Read More.

How to Make the Transition to Customer Service Outsourcing

Speaker: Randy Clapp, Chief Revenue Officer, Advantage Communications Inc.

You’re feeling the pressure of keeping your employees engaged and improving your customer experience, but you’re not sure if you’re ready or even know how to make a smooth transition to a contact center. Randy Clapp, Chief Revenue Officer of Advantage Communications, will lead you through an outsourcing Self-Assessment you can apply to your business in this insightful webinar developed to provide you with the building blocks to take your customer service experience to the next level.

Episode 65 – Remember the Customer in Your CX Work

Kristina Evey

Shownotes… You have the best of intentions in providing a product or service your customers will be happy with. Remember … Read More Episode 65 – Remember the Customer in Your CX Work. The post Episode 65 – Remember the Customer in Your CX Work appeared first on Kristina Evey. customer feedback Journey Mapping Perception Podcasting Strategy

Contact Centre #Trending

Spearline

The most refreshing, but also most frustrating aspect about trends, is that they come and go so fast, that by the time you begin to get used to it, it’s outdated or evolved into something new.

Recruitment Roulette: The Winning Advantage of Brand Alignment

24-7 InTouch

From extreme hiring targets to challenging labor pools, recruiting in the contact center industry is not for the faint of heart.