Fri.Aug 09, 2019

5 strategies to enhance proactive customer service

Etech GS

Proactive customer service is about foreseeing client needs and meeting them before they have to ask. This type of service is also aimed at increasing retention rates while boosting performance. Unfortunately, many companies do not employ proactive strategies.

The Importance of Collaboration in the Contact Center


Why Sales and Customer Service Go Better Together. Many businesses often make the mistake of assuming that sales and customer service are mutually exclusive departments that should operate separately from one another - but nothing could be further from the truth.

The Blueprint to Scale Your Customer Support Operations


Seeing a business grow in front of your eyes is exciting. You’ve got a product or service people love, and you’re getting new customers all the time. However, with this excitement often comes growing pains.

Guest Blog: Converting Customers To Die Hard Fans


This week we feature an article by Yogesh Chabria who shares an article about how customers want to be wowed and how you can turn your customers into fans. I often get asked how I focus on customer satisfaction with everything else that is going on?

Redefining Customer Experience Metrics for Better Performance

Speaker: Lynn Hunsaker, Chief Customer Officer of ClearAction Continuum

Join us for this insightful webinar with Lynn Hunsaker, Chief Customer Officer of ClearAction, who will show you how to zero-in on true leading indicators and describe how to connect business results metrics with employees’ workflow metrics.

The Secret Of CX Measurement

Beyond Philosophy

Are You Using the Right Measures? Measuring your progress for your Customer Experience strategy is an essential aspect to your program’s success.

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Voice BroadCast


How can I keep client touch points high and man hours low? What a question! Dialers , scripting, reduced wrap-up, anything for just one more second of productivity. What if I told you that with voice broadcast you can eliminate the need to have live agents on certain queues all together?

3 Ways Marketing Creates Customer Experience Leadership


3 Ways Marketing Creates Customer Experience Leadership Lynn Hunsaker. Marketing’s role in customer experience leadership can be powerful, especially if it’s managed holistically. Step back and think about what makes or breaks great experiences for yourself as a customer.

How To Choose The Right Cloud Contact Center For Your Business


Selecting the right Cloud Call Center technology is a tricky business because the quality of service that you offer would depend upon the software you are using in your organization.

Voice BroadCast


¿Cómo puedo mantener los puntos de contacto del cliente altos y las horas hombre bajas? Qué pregunta! Marcadores , scripts, tiempos de wrap-up reducidos, cualquier cosa por solo un segundo más de productividad.

Training for Lead Generation, Customer Onboarding and Support

Customer lifecycle training gives customers the knowledge and tools they need to be successful. As customer success and satisfaction grows, so does retention and repeat business. This eBook can help training teams improve or expand their customer training programs.

Combat Missed Opportunities at Your Dealership With DealSaver

CallSource Insights

Be alerted of mishandled calls and missed appointment opportunities at your automotive dealership with DealSaver alerts. Despite your best efforts, there will always be calls that come into your dealership that result in no appointment set, or aren’t handled properly.

Business Loan Application Pitfalls to Avoid

CSM Magazine

When you apply for a business loan, it is so important that you take the right steps and that you give yourself the highest possible chance of success. Here are some tips to help you with that. Not Knowing Your Credit Score. One of the biggest factors when applying for credit is your credit score.

Credit Unions – Take Member Experience to the Next Level


Building loyalty, meeting higher than ever service expectations and differentiating products and services from your competition are challenges that every Credit Union faces today. Searching for ways to take the […]. The post Credit Unions – Take Member Experience to the Next Level appeared first on Blueworx. Blog Contact Center Credit Unions IBM Watson IVR

5 Common Mistakes Customer Success Managers Make When Managing Their Day


5 Common Mistakes Customer Success Managers Make When Managing Their Day (And How You Can Avoid Them). Think you could be getting more done? Don’t we all, but the saving time is money is especially true when you are in charge of managing your customer’s success, which ultimately drives renewal revenue. . Productivity and time management skills don’t come natural to everyone and that’s okay.

SaaS 45

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

My Q&A with Mavenir - Wireless Challenges for Security and Fraud

Jon Arnold

I contribute occasionally to UK-based Enterprise Management 360 , and am on their roster of analysts. My latest piece was a Q&A I did with Mavenir , with a focus on security and fraud for wireless operators.

Customer testimonials: The complete testimonial marketing guide


Testimonials have been used in marketing campaigns for decades. Rather than only using celebrities to create these testimonials, companies have learned that real faces and real people can also create a strong sense of trust with newcomers to their brand.

What Marketing Executives Need to Know About Adopting AI Technology


As consumers, we interact with artificial intelligence daily, likely without giving it much thought. Netflix recommends your next binge based on the show you watched last night. Amazon convinces you to buy three more items that align with your buying habits. And ride-share apps like Uber or Lyft analyze your location and connect you with a driver heading your direction. When AI makes everyday. Source.