Fri.Aug 09, 2019

5 strategies to enhance proactive customer service

Etech GS

Proactive customer service is about foreseeing client needs and meeting them before they have to ask. This type of service is also aimed at increasing retention rates while boosting performance. Unfortunately, many companies do not employ proactive strategies.

The Importance of Collaboration in the Contact Center


Why Sales and Customer Service Go Better Together. Many businesses often make the mistake of assuming that sales and customer service are mutually exclusive departments that should operate separately from one another - but nothing could be further from the truth.

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The Blueprint to Scale Your Customer Support Operations


Seeing a business grow in front of your eyes is exciting. You’ve got a product or service people love, and you’re getting new customers all the time. However, with this excitement often comes growing pains.

Guest Blog: Converting Customers To Die Hard Fans


This week we feature an article by Yogesh Chabria who shares an article about how customers want to be wowed and how you can turn your customers into fans. I often get asked how I focus on customer satisfaction with everything else that is going on?

Your Complete Customer Engagement Handbook

Transform your contact center to build relationships with your customers that will last a lifetime.

The Secret Of CX Measurement

Beyond Philosophy

Are You Using the Right Measures? Measuring your progress for your Customer Experience strategy is an essential aspect to your program’s success.

More Trending

Voice BroadCast


How can I keep client touch points high and man hours low? What a question! Dialers , scripting, reduced wrap-up, anything for just one more second of productivity. What if I told you that with voice broadcast you can eliminate the need to have live agents on certain queues all together?

How To Choose The Right Cloud Contact Center For Your Business


Selecting the right Cloud Call Center technology is a tricky business because the quality of service that you offer would depend upon the software you are using in your organization.

Voice BroadCast


¿Cómo puedo mantener los puntos de contacto del cliente altos y las horas hombre bajas? Qué pregunta! Marcadores , scripts, tiempos de wrap-up reducidos, cualquier cosa por solo un segundo más de productividad.

Combat Missed Opportunities at Your Dealership With DealSaver

CallSource Insights

Be alerted of mishandled calls and missed appointment opportunities at your automotive dealership with DealSaver alerts. Despite your best efforts, there will always be calls that come into your dealership that result in no appointment set, or aren’t handled properly.

How to Create an Exceptional Customer Experience

Learn 5 actions your organization can take right now to improve the customer experience.

Business Loan Application Pitfalls to Avoid

CSM Magazine

When you apply for a business loan, it is so important that you take the right steps and that you give yourself the highest possible chance of success. Here are some tips to help you with that. Not Knowing Your Credit Score. One of the biggest factors when applying for credit is your credit score.

5 Common Mistakes Customer Success Managers Make When Managing Their Day


5 Common Mistakes Customer Success Managers Make When Managing Their Day (And How You Can Avoid Them). Think you could be getting more done? Don’t we all, but the saving time is money is especially true when you are in charge of managing your customer’s success, which ultimately drives renewal revenue. . Productivity and time management skills don’t come natural to everyone and that’s okay.

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What Industries Can Benefit From Call Center Outsourcing?

Global Response

What Industries Can Benefit From Call Center Outsourcing? Call center outsourcing helps companies in many industries scale up their customer support capabilities fast, efficiently and cost-effectively so that they never miss a more. The post What Industries Can Benefit From Call Center Outsourcing? appeared first on Global Response. Global Response Blog Industry

Credit Unions – Take Member Experience to the Next Level


Building loyalty, meeting higher than ever service expectations and differentiating products and services from your competition are challenges that every Credit Union faces today. Searching for ways to take the […]. The post Credit Unions – Take Member Experience to the Next Level appeared first on Blueworx. Blog Contact Center Credit Unions IBM Watson IVR

Straight Talk about Security, Compliance and Reliability in Cloud Communications

The risk is real - every organization recognizes the consequences of inadequate security, compliance and reliability in communications systems. Data breaches make headlines and privacy violations put companies at legal risk, not to mention the very real revenue costs of downtime. In this report, 8x8 shares how they secure data across every step of their communications system - and how you can easily comply with tightening regulations.

Customer testimonials: The complete testimonial marketing guide


Testimonials have been used in marketing campaigns for decades. Rather than only using celebrities to create these testimonials, companies have learned that real faces and real people can also create a strong sense of trust with newcomers to their brand.

3 Ways Marketing Creates Customer Experience Leadership


3 Ways Marketing Creates Customer Experience Leadership Lynn Hunsaker. Marketing’s role in customer experience leadership can be powerful, especially if it’s managed holistically. Step back and think about what makes or breaks great experiences for yourself as a customer.

My Q&A with Mavenir - Wireless Challenges for Security and Fraud

Jon Arnold

I contribute occasionally to UK-based Enterprise Management 360 , and am on their roster of analysts. My latest piece was a Q&A I did with Mavenir , with a focus on security and fraud for wireless operators.

What Marketing Executives Need to Know About Adopting AI Technology


As consumers, we interact with artificial intelligence daily, likely without giving it much thought. Netflix recommends your next binge based on the show you watched last night. Amazon convinces you to buy three more items that align with your buying habits. And ride-share apps like Uber or Lyft analyze your location and connect you with a driver heading your direction. When AI makes everyday. Source.

How AI Can Help

Speaker: Roy Atkinson, Senior Writer Analyst, HDI and ICMI

Workforce Engagement Management has many “moving parts” including onboarding, forecasting, Quality Management, employee recognition, coaching and more. Contact Center managers spend a great deal of their time performing tasks related to engagement, and often don’t have the requisite time to properly prioritize and monitor progress. In addition, the complexity of the work performed in the Contact Center has increased, as customer contacts span many channels. This complexity is currently at a stage where emerging technologies such as AI and Machine Learning can have substantial impact and real ROI.