Mon.Sep 16, 2019

Business Text Messaging for More In-Depth Consumer Engagement

Quiq

Share This Story. Business messaging has applications across a wide range of industries for building more in-depth engagement with consumers.

How to Be More Personable with Your Callers

ChaseData

People who are cheerful and sound chipper on the phone are more successful as contact center agents. That’s a fact that is easy to understand. After all, wouldn’t you be happier as a consumer to interact with someone who sounded happy to speak with you?

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How to Stay On-Brand for Better CX

Topdown

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Exceed Customer Expectations & Elevate Your Brand – All With an Outsourced Call Center!

TeleDirect

Are you exceeding customer expectations? For many enterprises, keeping clients in focus can get lost in the shuffle, simply given the tremendous commitments required to keep a business afloat, yet along profitable. Think of all the full-time tasks your company is responsible for: Deploy first-rate products and services. Handle customer concerns on a daily basis. Optimize return on investment (ROI) in an increasingly competitive business environment. Reduce expenses. And much more.

ABCs of Data Normalization for B2B Marketers

Data normalization. It’s not a far stretch to suggest that the topic isn’t exactly what gets marketers excited in their day-to-day workflow. However, if lead generation, reporting, and measuring ROI is important to your marketing team, then data normalization matters - a lot. In this eBook, we’ll break down the ins and outs of data normalization and review why it’s so critical for your marketing strategies and goals!

5 Top Customer Service Articles for the Week of September 16, 2019

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.

More Trending

Startup Life: Accelerate!

NameShouts

Startup life is pictured as immensely demanding. Weekly hours push closer and closer to three digits; emails, papers and tasks amass. The hustle reigns supreme, despite recent pushback against it. So what happens when you introduce acceleration to a startup?

What Customer Churn is and How to Calculate it

Lumoa

What is customer churn? It means that your customer canceled their business with you, or decided not to renew the agreement they previously had. You calculate the churn rate by dividing the # of lost customers by # of customers at the start of the defined period. Feed generated with FetchRSS

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Proving the Value of Customer Experience to Your Executive Team

Nicereply

CX contributes to the overall success of the company with the number of metrics that it impacts, many of which are valuable to cross-functional teams as well as support.

Social Media Statistics for Australia (2019)

Genroe

No business can afford to ignore social media as part of its marketing mix. But, unless you are a global multinational, it is also impossible to effectively manage all of the social media networks that are on offer.

Why Smoking Costs Employers More Than They Realize

Your employees are smoking, and at a cost of $7,000 per year for each employee who smokes, that adds up - fast! This free report will show you how an effective cessation program pays for itself.

Celebrating CDI superheroes who help make high-quality patient care possible

Nuance

Superheroes, it’s been said, symbolize hope as well as “the power to overcome any adversary.” They do good deeds, sweep in to save people who can’t save themselves, and act courageously in the face of adversity.

How can Customer Service Agents Get the Most Out of Coaching Sessions

PlayVox

As a service agent for any business, you’re responsible for keeping customers happy.

Take a moment to celebrate working parents today

Nuance

If social media is any indication, there seems to be a day to celebrate nearly everything. This week’s National Working Parent’s Day, which many observe today, really caught my attention.

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Easy Steps to Effective Lead Nurture Implementation

Genroe

Lead nurture campaigns are built to, you got it, nurture your leads. But what does that actually mean?

Vanilla Conversations: A Virtual Conference on May 19-21

Communities are important. They help us learn, grow, share and most importantly, connect—which is especially important during these difficult times. But creating great communities that serve this purpose, or any purpose, can be difficult to perfect, even for the seasoned community manager or enterprise organization. That's why we've created The Virtual Community Expo. Join Vanilla Forums for their free 3 day expo, where you'll hear from nearly 30 speakers on all things that matter in the community space. We can't meet in person, and so, this is where the conversation continues.

How was your latest trip?

Nuance

Travelling usually is fun. You get to experience new things and forget about everyday worries for just a little bit. But what if the travel itself becomes the worry?

Contact Center Leaders, Solutions Experts Discuss How CX-Driven Technology Delivers Value

Serenova

At this year’s Austin Contact Center Alliance ’s Fall Symposium, more than 300 industry leaders and solutions providers discussed what’s working, what’s not and what’s next for their contact centers.

Take a moment to celebrate working parents today

Nuance

If social media is any indication, there seems to be a day to celebrate nearly everything. This week’s National Working Parent’s Day, which many observe today, really caught my attention.

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How a Knowledge Management Tool can help your call centre

Livepro

With the complexity of the calls continuing to increase (thanks to self-service reducing the simple ones) the call centre agent is finding it increasingly difficult to adequately support better-informed customers.

Get More Value from Contact Center Performance

This whitepaper has provided some suggestions for KPIs that you may want to use. Once you’ve chosen your KPIs, make sure that you’ve communicated the importance of these metrics to all employees in your contact center, as well as how you expect them to be achieved.

Helpware Receives Clutch Leader Award for Top IT & Business Services Provider in The Philippines

Helpware

Helpware was again recognized by Clutch , a leading B2B market research firm, for excellence in providing business services. According to the Clutch 2019 report , we are ranked among the top IT and business services providers in The Philippines , a designation that we do not take lightly.

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AI IRL Podcast Episode 34: How AI Can Be Used to Drive Customer Conversion

bold360 Blog

?. Subscribe via iTunes , Spotify and more. The world of customer conversion is complex. It has a lot of data inputs, a lot of unknowns. But there’s a lot of interest in using AI to drive customer conversion and there are some really exciting use cases out there.

Why You Should Invest in the Best Business Equipment

CSM Magazine

There are many reasons why a business owner needs to invest in high-quality equipment for their company. The most obvious reason is that it can help with productivity and speed up the operation but there is another reason which is often overlooked by business owners.

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6 Proven way to improve sales reps productivity with Cloud telephony

JustCall

Sales has become more flexible and agile than ever because of the heavy competition in almost each and every sector. Moreover, with humans as buyers sales can never be linear. Sales reps have to go for multiple calls and process that are mostly disorganized and not streamlined.

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The 2019 Technographic Data Report for B2B Sales Organizations

In this report, ZoomInfo substantiates the assertion that technographic data is a vital resource for sales teams. In fact, the majority of respondents agree—with 72.3% reporting that technographic data is either somewhat important or very important to their organization. The reason for this is simple—sales teams value technographic data because it makes essential selling activities easier and more efficient.

Effects of Servant Leadership on Personal Life of Employees

Etech GS

Servant leadership is buzzing in business circles, and for a good reason, it works. Servant leaders understand the value of focusing on employees and company culture over corporate growth and profit.

Fintech and the Potential of a Cashless Society

Revation Systems

Exchanging money has never been easier than it is today. With payment applications like ApplePay, Venmo and PayPal, the need for carrying cash is increasingly diminishing — and impacting consumer behaviors. In fact, in a survey of over 2,000 Americans, U.S.

How to Plan an Event That Will Get Attendees Talking

Influitive

Running in-person events—such as user conferences—is a great opportunity to put a face to the customer advocates you engage with digitally on a regular basis. It’s also no secret that conferences deliver immense business value by enabling your passionate customers to connect with one another and share their own best practices, by extension empowering them […]. The post How to Plan an Event That Will Get Attendees Talking appeared first on Influitive.

Fintech and the Potential of a Cashless Society

Revation Systems

Exchanging money has never been easier than it is today. With payment applications like ApplePay, Venmo and PayPal, the need for carrying cash is increasingly diminishing — and impacting consumer behaviors. In fact, in a survey of over 2,000 Americans, U.S.

The Time-Saving Power of Intent Data for Sales

By using the power of intent data, capturing buyer interest has become more feasible for sales. Not only that, but using it will save immense time during your workflow; a win-win on all fronts.