Voiptime
MAY 14, 2023
Many entrepreneurs are hesitant about whether they need to invest in organizing their own call centers or using outsourcing call center services for small businesses. Indeed, at times when on-premise call centers were the only option, setting up such a facility was a real headache for small businesses. These days, things are much easier, you don’t even need to have a dedicated office space.
Cisco - Contact Center
MAY 14, 2023
The recent executive order requiring SBOMs (Software Bill of Materials) for those supplying software to the federal government has been instrumental in advancing the conversation around software s… Read more on Cisco Blogs
SmartKarrot
MAY 14, 2023
Imagine this – You are in a conversation with one of your most valued customers and they are detailing you (and your team) about an upcoming project. While you have an assistant to take notes from the meeting but the assistant, who is new to your organization, is not familiar with the customer’s accent and fails to understand certain details… The assistant transcribes the call and takes manual notes, and the same is also shared with the customer who reverts with certain errors and missed details
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