Giving Tenure Vs. Merit Increases Erodes Productivity in Your Agents
Contact Center Pipeline
MAY 27, 2020
For many of us, this month marks the time of year when yearly numbers start coming in. We get to find out how good or bad our contact centers were, on a yearly basis, and figure out what to do next. Let’s not waste this reflective opportunity, and instead let’s change our way of thinking […].