Callminer

DECEMBER 8, 2019

Understanding customer sentiment through interaction analytics is integral to establishing a sustainable growth trajectory. Learn to simplify the process.

Analytics 182

Analytics 182

Certified Languages International

DECEMBER 8, 2019

Are you the manager of a call center that services Medicare Advantage Plans (Part C) and Medicare Prescription Drug Benefit Plans (Part D)? If the answer is yes, then you already know that the Centers for Medicare and Medicaid Services (CMS) call center monitoring period is fast approaching. And you are already acutely aware of how stressful it can be to manage, prepare, and educate your busy agents on the requirements.

Call Center 52

Call Center Scripts Education Call flow 52

Myra Golden Media

DECEMBER 8, 2019

I’ve designed start-up chat support for banks, libraries, consulting companies, medical practices, and contact centers. When I set up a chat platform for my clients, I have two goals. First, I want to deliver a fast and complete support experience. Meaning, I want to answer the customer’s questions and solve any issues. And second, I want zero customer frustration.

Banking 276

Banking Consulting Consulting Contact Center 276

CSM Practice

DECEMBER 8, 2019

Customer churn is a vital metric for the success of any SaaS company and its customer success team. It is the rate at which customers cease their relationship with a business over a specified period. Churn directly affects the sustainability and growth of SaaS businesses as small monthly increases in churn percentage can compound over time and drastically reduce revenue.

SaaS 88

SaaS Customer retention Accountability Feedback 88

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BetterXperience

DECEMBER 8, 2019

Every single time I have been to an Oklahoma Sooner bowl game we have lost. Five straight bowl losses with me in the audience. As you can imagine people started begging and raising money so I never go to another OU bowl game. I thought clearly we had a crappy coach, but the whole world said it was my fault. So I stopped going to Bowl games, and the team continued to lose.

Technology 48

Technology Coaching Customer Service 48