How to Turn Your Contact Center Agents Into ‘Rising Stars’
Transparent BPO
NOVEMBER 18, 2019
Nothing is more important to the ongoing success of a contact center than its ability to identify and develop tomorrow’s leaders today. Yet, many centers place little time or value in cultivating leaders and often limit formal agent training to the initial two-week period — just enough to get them onto the floor. Then, when a leadership opening exists, management taps the best performer on the shoulder and says, “Congratulations.
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