The Sustainable Work-From-Home Contact Center: Provide Agents with Real-Time Guidance and Support
Contact Center Pipeline
JULY 14, 2021
The following Q&A is part of a series on creating a sustainable work-from-home contact center. Each post examines a vital technology that supports contact centers in the transition to a permanent remote-work model. Below, Verint’s Daniel Ziv explains how expanding customer engagement channels, rising consumer expectations and a remote workforce create a new dynamic that […].
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