7 omnichannel contact center capabilities for business continuity
Talkdesk
JULY 1, 2020
Many customers prefer and expect different digital communication channel options depending on the context. It may be most convenient to text while in the doctor’s waiting room or to email customer service when there’s a more complex issue. Even before the coronavirus outbreak, companies already experienced an average of 1.5 million customer conversations a year through digital channels — a number that is only expected to grow in the coming months.
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