Fri.Jan 20, 2023

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Top CX Trends of 2023

Upstream Works

As we enter the new year, the climate for consumers will be different than the past few years. The robust economy of recent times has given way to inflation and interest rate spikes that haven’t been seen in years, if not decades.

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Top 2022 Posts on Adopting a Customer First Strategy


If you’re a regular visitor here, then you know very well the importance of adopting a customer first strategy. Over the years, […] The post Top 2022 Posts on Adopting a Customer First Strategy first appeared on c3centricity.


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3 Options to Integrate Call Recording with Microsoft Teams

Enghouse Interactive

Cloud-Based Contact Center Contact Center Solutions zz-General voice of the customer customer service contact center optimization Contact Center Customer Experience Omni-Channel Uncategory

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60 Customer Care RFP Questions for the Contact Center of Today

Blue Ocean

2020 marked the workplace like no other year in recent history. For more than two years, everyone worked to settle into new patterns of working and communicating, and we’re finally seeing a return to “normal.”

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Is Your L&D Organization Future-Proof?

Speaker: Karl Kapp, Ed.D., Professor of Instructional Design and Technology

If the recent past has taught us anything, it's that L&D organizations need to be nimble, quick, and able to react to both foreseen and unforeseen threats in order to be successful. That means looking to the convergence of technology, learning, and business needs so you can make intelligent, informed decisions regarding both your future and the future of your organization.

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Top 10 Ooma Alternatives & Competitors for Business Phone Solution


Consumers today have many avenues to contact a business – there’s email, chat, phone calls, social media, and so on. But, connecting over the phone is the preferred choice when it comes to support and service-related conversations.

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Call Center Workforce Optimization: Strategy and Tools


The call center is an organization that totally depends on the employee productivity and performance of its employees. On the other hand, it is also one of the most loaded types of organizations, as there is no other kind of department or business that would spend days talking to thousands of real people with distinct complaints and support requests, and other contact center interactions.

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Make call center number testing central to your quality assurance planning process


Call Quality Call center number testing is a vital component of any quality assurance planning framework The QA Mandate The overall customer journey is a complex lattice of touchpoints, with your call center representing one of the most important.

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Jan 20 – Customer Success Jobs


Role: Customer Success Lead Location: Remote, Switzerland Organization: Earny Switzerland As a Customer Success Lead, you will take charge of user requests & improve the payroll application and user experience.