Upstream Works

JANUARY 20, 2023

As we enter the new year, the climate for consumers will be different than the past few years. The robust economy of recent times has given way to inflation and interest rate spikes that haven’t been seen in years, if not decades.

Upselling 78

Upselling Technology Customer retention Personalization 78

C3Centricity

JANUARY 20, 2023

If you’re a regular visitor here, then you know very well the importance of adopting a customer first strategy. Over the years, […] The post Top 2022 Posts on Adopting a Customer First Strategy first appeared on c3centricity.

Customer centricity 99

Customer centricity Best practices Customer Service Customer Experience 99

Enghouse Interactive

JANUARY 20, 2023

Cloud-Based Contact Center Contact Center Solutions zz-General voice of the customer customer service contact center optimization Contact Center Customer Experience Omni-Channel Uncategory

contact center solutions 61

contact center solutions Contact Center Customer Service Customer Experience 61

Blue Ocean

JANUARY 20, 2023

2020 marked the workplace like no other year in recent history. For more than two years, everyone worked to settle into new patterns of working and communicating, and we’re finally seeing a return to “normal.”

Customer Care 52

Customer Care outsourcing Contact Center Education 52

Speaker: Karl Kapp, Ed.D., Professor of Instructional Design and Technology

If the recent past has taught us anything, it's that L&D organizations need to be nimble, quick, and able to react to both foreseen and unforeseen threats in order to be successful. That means looking to the convergence of technology, learning, and business needs so you can make intelligent, informed decisions regarding both your future and the future of your organization.

Technology

JustCall

JANUARY 20, 2023

Consumers today have many avenues to contact a business – there’s email, chat, phone calls, social media, and so on. But, connecting over the phone is the preferred choice when it comes to support and service-related conversations.

APIs 52

APIs voip Enterprise Call Logging 52

Voiptime

JANUARY 20, 2023

The call center is an organization that totally depends on the employee productivity and performance of its employees. On the other hand, it is also one of the most loaded types of organizations, as there is no other kind of department or business that would spend days talking to thousands of real people with distinct complaints and support requests, and other contact center interactions.

call center workforce 40

call center workforce Call Center Contact Center 40

Spearline

JANUARY 20, 2023

Call Quality Call center number testing is a vital component of any quality assurance planning framework The QA Mandate The overall customer journey is a complex lattice of touchpoints, with your call center representing one of the most important.

Telecommunications 52

Telecommunications Metrics Benchmark Call Center 52

SmartKarrot

JANUARY 20, 2023

Role: Customer Success Lead Location: Remote, Switzerland Organization: Earny Switzerland As a Customer Success Lead, you will take charge of user requests & improve the payroll application and user experience.

Accountability 13

Accountability Government Upselling Coaching 13