Sun.Jun 18, 2017

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AI Brings New Intelligence to the Call Center

Thinq

Artificial intelligence (AI) has been one of the most life-changing developments of the 21st century so far. For the call… The post AI Brings New Intelligence to the Call Center appeared first on thinQ.

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Amazon Buys Whole Foods: Hip, Hip Hooray For CX!

Customer Experience Matters

In case you missed it, Amazon.com is buying Whole Foods for $13.4 billion, and the news immediately drove down the stock price of competing supermarket chains. My take: I love this move. I’m not talking about what it means for Amazon, which spent about 3% of its net worth on Whole Foods. Instead, I’m focusing on […].

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AI Brings New Intelligence to the Call Center

Thinq

Artificial intelligence (AI) has been one of the most life-changing developments of the 21st century so far. For the call… The post AI Brings New Intelligence to the Call Center appeared first on thinQ.

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Handy Hints for your livepro Awards Application!

Livepro

We know that our clients have great content in their sites and we have many great ambassadors for livepro. We want to recognise you and celebrate how you are making life easier for your agents and customers – that’s why we have created the livepro Customer Knowledge Management Awards! This blog post is a little walk-through to demonstrate how easy it is to submit your application to win one of this year’s awards!

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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AI Brings New Intelligence to the Call Center

Thinq

Artificial intelligence (AI) has been one of the most life-changing developments of the 21st century so far. For the call… The post AI Brings New Intelligence to the Call Center appeared first on THINQ - Better Voice & Messaging for Telcos, Contact Centers, & Enterprises.