2021 Customer Experience Predictions: The Year of AI and Workforce Engagement
3CLogic
MARCH 9, 2021
In this interview with 3CLogic’s Chairman and CEO, Denis Seynhaeve , and Observe.AI’s Co-founder and CRO, Sharath Keshava Narayna , we explore the top challenges and opportunities contact center leaders will face in 2021. What lessons can contact center leaders learn from the remote workforce and digital transformation shift that took place during the pandemic?
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