kommunicate

FEBRUARY 3, 2023

Last Updated on February 3, 2023 “The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first.” — Kerry Stokes. Customers are basically your business, and if you don’t take care of your customers, your competition will. What we are saying is not just fancy talk [.] The post 5 Proven Ways To Scale Your Customer Support Team appeared first on Kommunicate Blog.

Customer Support 88

Customer Support 88

Callminer

FEBRUARY 3, 2023

Bruce McMahon, VP of Product, highlights updates from the 2023.02 release, including introducing new calibration features that empower organizations to continue advancing their automation journeys.

Calibration 182

Calibration 182

Quiq

FEBRUARY 3, 2023

Doing more with less is nothing new for the travel industry. It’s been tough out there for the last few years—and while the future is bright, travel and tourism businesses are still facing a labor shortage that’s causing customer satisfaction to plummet. While HR leaders are facing the labor shortage head-on with recruiting tactics and budget increases, customer service teams need to search for ways to provide the service the industry is known for without the extra body count.

Customer Service 80

Customer Service Chatbots Airlines Feedback 80

aircall

FEBRUARY 3, 2023

To boost team performance, you need the best cloud-based business phone solution that will support operations and processes. With an abundance of solutions and service providers on the market—all promising to be the one your business needs—how do you make sure you’re picking the right one? If you’re using Telzio but your customer-facing teams are scaling faster than you can hire, does it still meet your needs?

CRM 62

CRM Analytics call center solutions Interactive Voice Response 62

Advertisement

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Quality Contact Solutions

FEBRUARY 3, 2023

With many types of telemarketing services for businesses, it’s not always easy to identify the most relevant to support your goals. The good news is that most outsourcing partners will help find the best solution to accomplish your objectives. I believe knowledge is power. So, let’s take a closer look and define the most common telemarketing services available.

Telemarketing 52

Telemarketing B2C B2B outsourcing 52

McorpCX

FEBRUARY 3, 2023

The business world has aligned on the fact that customer experience improvement is one of the most important things any organization can do to better compete today and position themselves for tomorrow.

Customer Experience 52

Customer Experience 52

Working Solutions

FEBRUARY 3, 2023

You’ve worked hard to put in place a great customer service strategy. If you’re lucky—and if you’ve followed some of the best practices outlined by our experts on our blog—you’re seeing the fruits of that work with the increased sales activity and operational growth that goes hand in hand with customer satisfaction and loyalty.

outsourcing 52

outsourcing Best practices Sales Customer Service 52

CSM Magazine

FEBRUARY 3, 2023

Dan Darcy, Chief Customer Officer at Qualified , explains how business leaders can double down on amazing customer experiences to not only cut costs but grow despite a tough economy. We all know it’s more expensive to bring on a new customer than it is to retain an existing one. This is doubly true during a recession—and in case you haven’t been on social media, watched the news, or purchased eggs lately, it seems we’re barreling toward one right now.

Chief Customer Officer 52

Chief Customer Officer Customer Service Metrics Customer retention 52

Call Experts

FEBRUARY 3, 2023

The HVAC industry is in a state of growth which can pose major challenges for businesses, which is where an answering service for HVAC companies is helpful. Differentiating yourself from the competition can be challenging. But great customer service is essential. According to the most recent research, the revenue of the global Heating & Cooling industry is forecast to continuously increase by 53.2 billion U.S. dollars (+22.63%) within the next year.

Answering services 52

Answering services Call Center call center solutions Customer Service 52

Advertisement

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

Surveys