TeleDirect

APRIL 25, 2025

How to Choose the Right Call Center for Your Healthcare Practice As the healthcare industry evolves to meet the demands of modern patients, outsourcing customer communication to a healthcare call center has become a practical and strategic move. Whether you’re a small clinic, a specialty provider, or a large healthcare system, choosing the right call center for your healthcare practice can significantly impact patient satisfaction, operational efficiency, and regulatory compliance.

Healthcare 62

Healthcare Call Center Abandon rate outsourcing 62

CSM Magazine

APRIL 25, 2025

High-quality customer service is required for any business to succeed. It helps in retaining existing customers while attracting new ones through positive word-of-mouth. However, many businesses struggle to maintain exceptional customer service standards without feeling overwhelmed by their clienteles demands. Providing outstanding customer service can be demanding, requiring careful planning and execution.

Multi-channel support 52

Multi-channel support Customer Service Metrics Feedback 52

ChurnZero

APRIL 25, 2025

Customer teams have more data at their fingertips than ever before. Onboarding and retention strategies are standard practice. And the shift to better integrate CS and sales is well underway. So the real, current challenge is: sorting. What do our CS leaders and teams do with mountains of historical, behavioral, and customer journey data? How can we shift our mindset from reactive to future focused, from assessing past mishaps to forecasting ideal scenarios?

Finance 52

Finance Metrics Engineering Construction 52

Concentrix

APRIL 25, 2025

Gain invaluable insights and practical strategies into the payment, credit, and lending space in our financial services transformation solution sheet.

Finance 48

Finance Banking Enterprise Technology 48

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Every year, $75 billion is lost to bad customer service — and your business could be bleeding loyalty without realizing it. AI is rewriting the rules. Imagine instant answers, 24/7 self-service, faster resolutions, and skyrocketing satisfaction scores. Companies like Amazon are already cashing in, and the technology is easier than you think — plug, play, and profit.

Contact Center

Amplifai Coaching Category

APRIL 25, 2025

Discover how call center gamification drives agent engagement, improves customer experience, and boosts operational performance. Learn key elements, benefits, and risks to building a winning strategy.

Gamification 40

Gamification Call Center Customer Experience 40

24-7 InTouch

APRIL 25, 2025

The rapid evolution of customer expectations demands more than just courteous serviceit requires highly skilled and adaptable experts who can think on their feet. Global contact centers face the challenge of equipping experts with the right skills, knowledge, and adaptability to handle diverse customer needs effectively. Traditional training methods, while valuable, often fall short in delivering real-time, personalized feedback at scale.

Customer Service 52

Customer Service Customer emotions Coaching Feedback 52

CSM Magazine

APRIL 25, 2025

Transparent promotions are transforming the online gaming industry by enhancing player experiences and fostering trust. By implementing clear communication strategies and timely resolutions, online casinos can significantly improve their reputation and player retention rates. One of the key strategies in this transformation is the use of incentives like no deposit bonuses.

Chatbots 52

Chatbots Technology Personalization 52

Nicereply

APRIL 25, 2025

It can be tough to gather meaningful feedback. Opinions are subjective, complex, and varied. This can make them hard to quantify. But traditional yes-or-no surveys often miss the subtleties. Likert scales offer a solution. They turn subjective opinions into quantifiable data with scales you can code into numerical data. This guide explains how you can use Likert scales in surveys to gain deeper insights into attitudes and satisfaction.

Surveys 52

Surveys Feedback Employee engagement Customer retention 52

CSM Magazine

APRIL 25, 2025

In the rapidly evolving world of online gaming, security has emerged as a paramount concern for both players and operators. Ensuring that personal and financial data is kept safe from cyber threats is not just a legal obligation but also a critical factor in maintaining customer trust. Wolf Winner Casino has prioritized data security to provide its users with peace of mind and an enjoyable gaming experience.

Accountability 52

Accountability Personalization Best practices Management 52

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Sales

Concentrix

APRIL 25, 2025

AI Takes Flight at a Leading Airline with the Benefits of Automation Realizing the benefits of automation through AI recommendations for a leading regional airline. Industry: Travel, Transportation & Tourism $150M+ potential revenue generation $45.

Airlines 48

Airlines Transportation Contact Center Engineering 48

CSM Magazine

APRIL 25, 2025

The online casino industry has grown exponentially in recent years, offering players a multitude of digital platforms where they can enjoy their favorite games. However, with this rapid expansion comes the need for stringent regulations and practices that ensure player safety. One platform that stands out in its commitment to providing a secure gaming environment is Samurai Spins.

Accountability 52

Accountability Personalization Technology Management 52

Go Hire- ContactCenter

APRIL 25, 2025

In this episode of GoHire Talks , I sat down with Matt Neylon , HR leader at The Mount Vernon School , to explore how HR teams can stop drowning in outdated, manual tasks and start saving serious time with automation and AI tools for HR. Matt shares his post-pandemic journeyfrom battling burnout in education to mapping processes with sticky notes to using lightweight tech like project boards and chatbots to overhaul onboarding and recruiting.

Chatbots 52

Chatbots Education Personalization Management 52

CSM Magazine

APRIL 25, 2025

Employee benefits arent just perkstheyre the heartbeat of a workplace that actually cares. Life insurance, in particular, packs a punch, showing your team youve got their back, not just at work but for the long haul. For customer service folks, who deal with daily stress, this kind of support can be a game-changer, lifting morale and sharpening focus.

Customer Service 52

Customer Service Morale Banking Feedback 52

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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.

Contact Center