GetFeedback
MAY 5, 2019
Imagine your old phone broke down and now you need a new one. You want to treat yourself by buying the latest model of a super popular brand. So, you don’t mind spending a larger amount of money and you buy it. Then, a couple of days later, you realize you don’t understand a bunch of features and you need some extra help from the provider. But somehow nobody replies to your emails.
Call Journey
MAY 5, 2019
Customer experience is outranking products and services as the main point of differentiation for businesses. Avtex, a global leader in CX solutions, ties up with Call Journey, a leading pioneer in Conversation Analytics, to help businesses identify CX gaps, improve the quality of their CX programs, and excel in today’s super competitive consumer landscape. .
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
GetFeedback
MAY 5, 2019
Employee satisfaction surveys are becoming common practice in companies that want to be at the top of their industry. That’s because it’s no longer enough for employees to simply show up for work, they have to also be satisfied and engaged with the work they’re doing to perform at a high level. Specifically, employee satisfaction is the extent to which your employees are happy with their jobs.
Help Scout
MAY 5, 2019
There’s nothing scarier than opening up your inbox and seeing an unexpectedly huge queue. Your first instinct is to ask, Is there something wrong? Should I let someone know? Did Oprah put us on her favorite things list again? If the count is high enough, you may even start bordering on a panic attack : Your brain starts to scramble to solve the situation while your body feels almost paralyzed in its movement.
Advertisement
Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
GetFeedback
MAY 5, 2019
Employee satisfaction surveys are becoming common practice in companies that want to be at the top of their industry. That’s.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
GetFeedback
MAY 5, 2019
Employee satisfaction surveys are becoming common practice in companies that want to be at the top of their industry. That’s.
GetFeedback
MAY 5, 2019
Imagine your old phone broke down and now you need a new one. You want to treat yourself by buying.
Expert insights. Personalized for you.
111 
Let's personalize your content