Sun.Aug 01, 2021

How to Increase Customer Satisfaction Using a Text Survey?


It takes brands an average of 12 positive experiences to make up for one unresolved negative experience. After all, it's all about who puts up a 5-star service. And a text survey helps you increase customer satisfaction by gathering feedback on questions that otherwise go unanswered.

How Much Does Your Call Center Cost?


During highly competitive times, all call center’s executives consider reducing expenses on calling. These days, major competitors in a call center market are traditional on-premise call center and cloud call center software solutions. They’re not enemies, they're just different. The function of these call centers is the same but expenses on technology and maintenance are different