TRUSTID

OCTOBER 28, 2018

When your banking operations includes multiple customer channels, defending your accounts and confidential business information against fraud can be much like playing the classic arcade game, Whac-A-Mole. Once you’ve secured one channel, another fraud attack pops up. Making sure every remote and physical interaction with your customers is protected from the many types of fraud attacks —whether in the form of social engineering, identity fraud or someone impersonating a customer at a local bank b

Banking 66

Banking Engineering Accountability Call Center 66

Ann Michaels and Associates

OCTOBER 28, 2018

Customer service training is one of the smartest investments a company can make… Ever talked to a phone representative who was anything but helpful? Or asked a retail employee for help only to feel like you are inconveniencing them? As the old saying goes, good help is hard to find. But it doesn’t have to be that way. With proper training, companies can make sure their employees provide service with a smile—and make customers smile in return. .

Construction 61

Construction Surveys Scripts Feedback 61

Hodusoft

OCTOBER 28, 2018

Contact center software solutions evolve to keep in pace with changing tech and customer patterns. That most present CC solutions are omnichannel is a pointer to changing trends influenced by customer behavior. Social media is just indispensable and, in response, contact centers may opt for CRM based software with social media integration which separates it from the CC solution.

Contact center software 40

Contact center software Contact Center call center software contact center solutions 40