Callminer

JUNE 24, 2018

Today we are excited to announce that CallMiner has been named a Leader in The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018.

Analytics 182

Analytics 182

Amity

JUNE 24, 2018

In the SaaS world, people aren’t looking to buy a product once and move on. They’re looking for a solution that will continue to provide value as the company grows. This is where customer-centric thinking plays a critical role—it ensures that your customers are at the front of your organization from product development to the post-sales process.

Customer centricity 79

Customer centricity Education SaaS Feedback 79

Ameyo

JUNE 24, 2018

Outbound call centers have multiple campaigns for several processes like cold calling for lead generation, following up and nurturing inbound leads, market research and surveys, etc. and mere manual dialing will not help in achieving the competitive targets. Agents using manual dialing usually end up having approximately 10-15 minutes talk time per hour as their major time is wasted in repetitive unproductive tasks like manually dialing the contact numbers and disposing off calls, facing busy to

Call Center 49

Call Center Surveys Marketing 49

Merchants

JUNE 24, 2018

Digital disruption is a term being heard more and more often across various industries, from contact centres in the service sector to goods being manufactured and in fact across the whole supply chain, and is clearly turning the world of customer service on its head. The post Digital disruption: more about the disruptive than the digital appeared first on Business Process Outsourcing Services | Merchants.

Business Process Outsourcing 40

Business Process Outsourcing outsourcing Customer Service 40

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Ann Michaels and Associates

JUNE 24, 2018

Probably not in the near future, but they can be a beneficial supplement to your current survey strategy. Admit it, you are one of the 72% of smartphone owners who report checking their phone at least once an hour. With 9 in 10 adults owning a cellphone, text messaging (SMS) has become the communication norm for most of the U.S. population. Text messaging appears to be a useful way to contact survey respondents, particularly those who tend to have lower response rates with traditional survey me

Surveys 40

Surveys Customer Experience Feedback 40

Fenero

JUNE 24, 2018

How contact centers can save money with cloud computing.

Contact Center 11

Contact Center Contact center software call center software Cloud contact 11

Merchants

JUNE 24, 2018

Vodacom is a leading African mobile communications company providing a wide range of services including mobile voice, messaging, data and converged services to over 57.5 million customers. Its vision is to offer the best network, best value and best service across its mobile network of around 200 million people on the continent. The post Case study | a 10-year partnership with Vodacom appeared first on Business Process Outsourcing Services | Merchants.

Business Process Outsourcing 40

Business Process Outsourcing outsourcing 40

Merchants

JUNE 24, 2018

Life admin is the buzz word of the year, and it’s a perfect fit for all those little daily details that everybody has to do, but hates doing – buying electricity, taking out insurance, providing adequate health care cover and so on. The post Aussie/SA partnership to boost cape town revenue by millions appeared first on Business Process Outsourcing Services | Merchants.

Business Process Outsourcing 40

Business Process Outsourcing outsourcing 40