Sun.Nov 10, 2019

How to Overcome Customer Feedback Defensiveness in the Executive Suite


Almost everyone who has presented negative customer feedback to a senior management audience has lived this scenario. The presentation starts well, everyone’s happy while you go through the numbers, lots of nodding heads, serious looks and agreement.

Interpreter Services: How to Choose the Best Mode of Delivery

Certified Languages International

We all know that interpreting services are vital to providing the best care for limited English proficient (LEP) patients. Fortunately, there are many kinds of service options available to you.

Here’s Why You Shouldn’t Neglect Social Media Customer Service


There was a time not so long ago when all customer service was handled over the phone or in person. If a consumer couldn’t come into a store or a business to make their complaint or voice their question or concern, they would do so via the telephone.

Don’t Let Market Research Interfere with your Customer Feedback


From the outside looking in Australia and The United States look very similar. We speak, to all intents and purposes, the same language, we watch the same television shows, enjoy the same music, etc. But anyone who has ever swapped countries and lived on the other side knows that deep down the culture and outlook […]. The post Don’t Let Market Research Interfere with your Customer Feedback appeared first on Genroe. Customer Feedback Strategy

How to Leverage Quality Management to Transform the Customer Experience

When was the last time you took a step back to examine quality management (QM) in your contact center? Determining behaviors that are critical to successful customer experiences, and then coaching agents to exceed that standard on every customer interaction, is the key to running a great contact center. Download this eBook and uncover how winning organizations are improving Customer Satisfaction, NPS, and other key metrics.

Ameyo and Kapture Integration solves Call Center Agent’s Real-Time Problems


What is the end goal of your business? If you are making ends meet to make your customers happy and still the results are depressing, it’s time that you consider integrating your call center software with a CRM that offers you the right tools to smoothen your sales process.