Genroe

NOVEMBER 9, 2019

When rolling out a transactional customer feedback process such as Net Promoter you need a corporate governance process that will deliver success. Best practice experience suggest that three critical groups are needed: Steering Committee and Process Team. In this post we discuss the role of each group and how you can build long term success. NPS Corporate […].

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Best practices Government Feedback 68

Russel Lolacher

NOVEMBER 9, 2019

Leadership begins once you intentionally focus on building relationships. Because, great leadership is about strong relationships, especially those you have with those you are assigned to lead. We’ve all had varying degrees of connection with those that direct our work or shepherd the organization. I’ve been exposed to bad examples that would yell from within their office across the floor to get your attention or told their staff they were disposable to try to inspire them to be bett

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Genroe

NOVEMBER 9, 2019

Disclaimer: I will preface this post by stating that I am not a lawyer. The information below is my understanding from reading the documents and consulting with some specialists. It is provided in good faith and with no warranty of any kind. In Australian, The National Privacy Principles and Information Privacy Principles came into effect on […].

Feedback 40

Feedback Consulting Consulting 40

ChaseData

NOVEMBER 9, 2019

Are you looking to integrate a more fully-featured contact center SMS solution into your customer service approach? If so, you’re not alone; this is a common strategy among many of today’s most successful centers. Consumers live with their phones close at hand, so it only makes sense to make your services available in a format that is easily accessed via mobile.

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Contact Center Customer Service call center software Call Center 40

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