Sun.Dec 16, 2018

article thumbnail

7 questions about Net Promoter Score surveys - Bill Macaitis

Lumoa

Net Promoter Score in the eyes of a marketer. We had a discussion with Bill Macaitis, a man behind Slack, Zendesk and Salesforce marketing about what NPS surveys can bring to your company.

Surveys 72
article thumbnail

Key customer authentication learnings from 2018

TRUSTID

There may be no greater responsibility for today’s organizations than protecting their customers’ private data. It’s essential for ensuring their information isn’t used for malicious activity such as account takeovers or identify fraud. But with fraud attacks hitting every industry from every direction, how can we be sure we are doing enough? According to the Identity Theft Resource Center, no corner of the business sector is completely immune to fraud.