How to Calculate Your Net Promoter Score (NPS)
GetFeedback
AUGUST 23, 2020
NPS calculation formula and interpretation of data.
Sun.Aug 23, 2020
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3 Ways Digital Adoption Builds Brand Confidence
NICE inContact
AUGUST 23, 2020
Building loyalty, meeting high service expectations, and differentiating from competitors are common challenges faced by businesses of all sizes in most industries. While the traditional call center experience was based on voice, 2020 consumers expect much more than a basic IVR with a maze of options. How does the digital revolution change the way your organization engages with consumers – and will it be good for business?
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