ShepHyken

JANUARY 1, 2020

I’m going to break away from my typical articles about customer service and experience and get personal. It’s that time of year when we make New Year’s resolutions that, while well-intentioned, we quickly fall short of and often forget in a very short time. Personal goals about working out and losing weight seem to be the most popular. Those resolutions can often be frustrating, especially if they become a pattern of failure that repeats year after year.

Personalization 274

Personalization Customer Service Management 274

Contact Center Pipeline

JANUARY 1, 2020

Happy New Year! Many of us welcome the new year by reflecting on the past one. What were the hot topics for contact center professionals over the last 12 months? How will that influence your strategic resolutions for the next 12? In honor of the year 2020, we bring you the top 20 blog posts […].

Contact Center 147

Contact Center Call Center 147

GetFeedback

JANUARY 1, 2020

Without a compelling subject line, your survey may never get opened. Try these 5 survey email subject line strategies to boost open rates and responses.

Surveys 78

Surveys 78

GetFeedback

JANUARY 1, 2020

Learn how to measure and take action on Customer Satisfaction surveys right inside of Salesforce.

Surveys 97

Surveys 97

Advertisement

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

GetFeedback

JANUARY 1, 2020

This guide will teach you how to use customer loyalty metrics to improve customer experience and increase retention rates.

Metrics 78

Metrics Customer Experience 78