Sun.May 09, 2021

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New Tips and Advice for Call Quality Monitoring

Expivia

Call quality monitoring is crucial for your contact center’s success. It’s the best way to ensure that quality standards are met, and your agents represent your business the best way possible. However, call quality monitoring isn’t a one-and-done thing. If you truly want to do QA (quality assurance) right, you need to keep looking for the latest trends and best practices.