9 Ways of Building Customer Loyalty in the Contact CenterĀ
Concentrix
MARCH 31, 2023
Discover how contact centers can help build customer loyalty while driving engagement for the business.
Concentrix
MARCH 31, 2023
Discover how contact centers can help build customer loyalty while driving engagement for the business.
Callminer
MARCH 31, 2023
Bruce McMahon, VP of Product Management, highlights CallMiner's latest platform enhancements, including new speaker measures by talk time percent and duration, and hierarchy filtering in Alert.
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ShepHyken
MARCH 31, 2023
This week, we feature an article by Josh Centers, a Business Journalist at TextExpander , a platform that empowers teams and individuals to save time and eliminate repetitive typing with just a few keystrokes. He shares the challenges that customer service representatives face and how companies can overcome them. Good customer service is something we cherish.
HelpCrunch
MARCH 31, 2023
Who hasn’t heard of these two? Maybe the one living on Marsā¦(but I am not sure of that!). Both do exactly the same ā make the customer’s communication seamless, convenient, and effective in any way [ ā¦ ] The post Help Scout vs Intercom: Is It a Tie After All? appeared first on The HelpCrunch blog.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out whatās wrong. If you canāt identify it, you canāt fix it! 💡 Thatās where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because thatās what they think theyāre supposed to do; thatās what all their competitors do.
kommunicate
MARCH 31, 2023
Last Updated on March 31, 2023 Customer support is the backbone of any successful business, as it directly impacts customer satisfaction, loyalty, and retention. In todayās digital age, most of the communication happens virtually. To meet and exceed customer expectations, customer support teams must possess a range of skills. This can vary from effective communication [.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
AWS Machine Learning
MARCH 31, 2023
This post was co-written with Tony Momenpour and Drew Clark from KYTC. Government departments and businesses operate contact centers to connect with their communities, enabling citizens and customers to call to make appointments, request services, and sometimes just ask a question. When there are more calls than agents can answer, callers get placed on hold with a message such as the following: āWe are experiencing higher than usual call volumes.
Cisco - Contact Center
MARCH 31, 2023
Hybrid work, smart buildings, and sustainable environments present undeniable, powerful potential to reshape how our business world works.
MiaRec
MARCH 31, 2023
Isnāt it exhausting spending hours each week listening to your agentsā calls and manually grading their performance? With each call lasting up to 30 minutes to an hour, how are you meant to evaluate every call and get the full picture of whatās going on in your contact center? Most contact centers with a manual quality management approach are only able to monitor 2% to 5% of their interactions.
LiveVox
MARCH 31, 2023
Do you ever feel like your customer service data is a black hole? You put in all this effort to collect it, but you’re not sure what to do with it. In this installment of LiveVoxās CX Reflex Series, veteran contact center guru and CX whisperer Annette Franz discusses how to use customer service data […] The post LiveVox CX Reflex Episode 3: Data Analysis, Journey Mapping, and the Customer Experience appeared first on LiveVox.
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. Itās no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed ā so a new approach is needed.
Cisco - Contact Center
MARCH 31, 2023
It is with great gratitude and appreciation that we wave goodbye to Cisco Prime Infrastructure.
AWS Machine Learning
MARCH 31, 2023
Intelligent document processing (IDP) with AWS helps automate information extraction from documents of different types and formats, quickly and with high accuracy, without the need for machine learning (ML) skills. Faster information extraction with high accuracy can help you make quality business decisions on time, while reducing overall costs. For more information, refer to Intelligent document processing with AWS AI services: Part 1.
Concentrix
MARCH 31, 2023
Learn how CX Consulting and CX Journey Mapping led to process improvements that resulted in a modernized customer experience.
Certified Languages International
MARCH 31, 2023
Ever been wrong? Ever made a wrong judgment? Ever said something and wished you could take it back? Iāll be the first one raising my hand. I consider myself a smart and insightful person (for the most part). Yet, as my 6-year-old looked me in the eyes and pleadingly replied, āMom, I know you donāt believe me, but I am telling the truth!ā I somehow wondered if maybe ā just maybe ā I could be wrong about him taking something off my desk.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
CSM Magazine
MARCH 31, 2023
Quick response (QR) codes have been around for many years. Theyāre initially used in the vehicle industry to track parts. However, their uses have changed over the years. Theyāve become an accepted marketing tool, especially in this contactless lifestyle. Businesses now use these codes to direct users to sites, videos, and other crucial resources.
Advantage Communications
MARCH 31, 2023
With technological advancements and changing customer demands, it's crucial for businesses to stay up-to-date with the latest trends in customer experience.
CSM Magazine
MARCH 31, 2023
A key characteristic that differentiates a limited liability company (LLC) from other business forms is that it combines the advantages of a partnership and corporation. The owners, who can even be one person , canāt be held liable if the business accumulates liabilities. This is because it classifies a company as a distinct legal entity from them. All businesses face risks.
Contact Center Pipeline
MARCH 31, 2023
As we close out the first quarter of 2023, our readers are focused on the future. Tiffany guides us on how to up our workforce management game. Tim shares valuable lessons learned from the pandemic and how best to move forward in the new normal.
Speaker: Keith Kmett, Principal CX Advisor at Medallia
Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the
CSM Magazine
MARCH 31, 2023
We live in the age of convenience, where customers expect a seamless, lightning-fast service experience. Customers of today prioritize speed and ease above all else. A massive 75% of online consumer s expect service within five minutes, and 73% deem this timeframe to be critical for determining a “good” or “poor” customer service experience.
SmartKarrot
MARCH 31, 2023
Role: Customer Success Representative Location: New York, United States (On-site) Organization: RTM Business Group As a Customer Success Representative youāll create and maintain connections with RTM’s top clients to aid in their ongoing success and expansion. Manage project data to aid in the onboarding of new clients and ensure a smooth entry into the RTM ecosystem.
CSM Magazine
MARCH 31, 2023
Sexual harassment is a serious problem that has plagued workplaces for years and can damage employees’ physical and mental well-being. Sometimes it feels like there are no ways to combat such behavior and that verbal or physical abuse will continue unchecked in the workplace, but this doesn’t have to be the case. By investing in comprehensive sexual harassment prevention training programs and procedures, employers can create a safe workplace environment where individuals feel respect
SmartKarrot
MARCH 31, 2023
Role: Customer Success Representative Location: New York, United States (On-site) Organization: RTM Business Group As a Customer Success Representative youāll create and maintain connections with RTM’s top clients to aid in their ongoing success and expansion. Manage project data to aid in the onboarding of new clients and ensure a smooth entry into the RTM ecosystem.
Uncover the complexity behind call labeling and blocking with this infographic. Discover the intricate factors and entities that shape the fate of a call, from illegal activity to user feedback, and understand why numbers get labeled and blocked.
CSM Magazine
MARCH 31, 2023
Logistics is a crucial component for any business that is in charge with the movement of products and other goods. Logistics services deals with organizing, handling and managing the transport, storage, and distribution of products from one place to another. Therefore, if you want to satisfy your clientās expectations, reduce costs and remain competitive you must implement efficient logistics services.
ChurnZero
MARCH 31, 2023
The purpose of a Customer Success team is to help a company’s customers get the most value out of its product. The hypothesis is, if a customer maximizes the obtainable value, they will remain loyal and spend more with the company. This isnāt merely a theory. Case studies have shown loyal customers spend moreā up to six times more āover the customer lifetime.
CSM Magazine
MARCH 31, 2023
One of the worst things someone can go through is losing a loved one. During these trying moments, families turn to funeral homes for help and direction. However, funeral homes are not exempt from the need to attract new clients to keep their businesses afloat. In this blog post, we’ll explore several funeral home lead-generation methods that can help attract more clients and grow your business.
Blueship Call Center
MARCH 31, 2023
You frequently need to think about scaling up your operations as your firm expands to more effectively satisfy your business needs. This is where techniques Customer Care Outsourcing Services come into play as a useful tool that offers your clients help at any time of day and gives your business the ability to efficiently handle answers and call times, regardless of how high the demand is.
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
As businesses strive for success in an increasingly digitized world, delivering an exceptional customer experience has become paramount. To meet this demand, enterprises are embracing innovative approaches that captivate customers and fuel their loyalty. 💥 Enter conversational AI - an absolute game-changer (if done right) in redefining CX norms.
CSM Magazine
MARCH 31, 2023
As a manufacturing business owner, you understand that staying competitive and creating efficiencies with your processes is critical for success. You might also know that this doesnāt mean sacrificing quality or customer satisfaction – but rather identifying new ways to improve profitability and make the most of your time, money, and resources.
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