Advantage Communications
FEBRUARY 2, 2023
Customer service representatives are the front-line workers of any business. They interact with customers, address their inquiries, handle their complaints and play a crucial role in a company’s overall customer experience. Customer Service Trends
Beyond Philosophy
FEBRUARY 2, 2023
One of our podcast listeners Vijay Patel has a pickle, and many of you probably have the same one. Patel’s company isn’t getting the sales they need, and Patel asked us how we can tell if they are focused on the right segments.
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Toister Performance Solutions
FEBRUARY 2, 2023
Imagine you had to improve customer satisfaction. You are given limited time and a small budget. Okay, you probably don't have to imagine those limitations.) What would you focus on to get the best results?
Real Blue Sky
FEBRUARY 2, 2023
Consider adding a fractional Chief Information Officer to your team if your small to mid-sized business or organization is looking to take your Information Technology capabilities to the next level.
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Trusted by over 750 customers across industries, the LinkLive AI -Powered Contact Center platform empowers businesses to deliver trusted experiences through voice, video, chat, secure email, and more channels.
Lumoa
FEBRUARY 2, 2023
Before the digital age, customer experience in retail was a completely different world. Success depended on creating an excellent physical environment for shoppers. Businesses focused on product arrangement, purchasing/return processes, and employee helpfulness.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Helpware
FEBRUARY 2, 2023
The hospitality business is one of the most customer-facing industries. Each establishment’s reputation is often based on how well it treats guests. However, a hotel’s performance is only as good as its customer reviews.
Voiptime
FEBRUARY 2, 2023
Call center metrics and KPIs are irreplaceable tools for measuring call center performance. They determine the effectiveness of all processes inside the team, from agent occupancy to First Call Resolution. Some of them are must-haves, while others may be ignored. But some people still think that if their customers seem to be happy and agents look like they are hard-working, then everything is okay. Is it so
VirtualPBX
FEBRUARY 2, 2023
In 2023, business communication solutions have evolved dramatically. For small businesses, advances in technology have changed the way they communicate with employees, vendors, and customers across a spectrum of devices and methods.
kommunicate
FEBRUARY 2, 2023
Last Updated on February 2, 2023 Tilda website builder helps to create easy-to-manage websites, online stores, landing pages, and special projects without coding. This pioneering website builder introduced block mechanics. Block mechanics allows users to create websites out of pre-designed sections.
Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion
In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enhance your professional development and lifelong learning.
Transparent BPO
FEBRUARY 2, 2023
The ideal contact center ratio is not a one-size-fits-all proposition. By Jon Williams, Sr. Site Director of Belize Operations, Transparent BPO Formulas help businesses run smoothly.
Quiq
FEBRUARY 2, 2023
Hi, I’m Tyler, a Sr. Software Engineer at Quiq helping to enhance our Quiq product with data…Lots and lots of data. On behalf of the team at Quiq, I am proud to introduce you to our latest product offering, Quiq Insights !
AWS Machine Learning
FEBRUARY 2, 2023
The National Football League (NFL) is one of the most popular sports leagues in the United States and is the most valuable sports league in the world.
LiveVox
FEBRUARY 2, 2023
Contact centers today experience bottlenecks that can severely hinder their workflow performance. Integrated workflows solve this. These problems can negatively impact the customer experience.
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Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.
AWS Machine Learning
FEBRUARY 2, 2023
Today, the NFL is continuing their journey to increase the number of statistics provided by the Next Gen Stats Platform to all 32 teams and fans alike.
ConvergeOne
FEBRUARY 2, 2023
Cloud Software Modernization Information Technology Business Applications
VirtualPBX
FEBRUARY 2, 2023
In 2023, business communication solutions have evolved dramatically. For small businesses, advances in technology have changed the way they communicate with employees, vendors, and customers across a spectrum of devices and methods.
CSM Magazine
FEBRUARY 2, 2023
Nearly half (44%) of global consumers are frustrated by the dominance of the English language on the internet and technology, a new report by RWS has revealed.
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Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.
Concentrix
FEBRUARY 2, 2023
Reimagine your CX journey and get the most from your voice of the customer program with CX orchestration. Thought Leadership customer experience management customer experience journey customer feedback Voice of the customer program
Jon Arnold
FEBRUARY 2, 2023
Got a new white paper to share - this one is for NICE , and is a bit of a sequel to an earlier white paper I did for them. I touched on it briefly during a webinar last week, and to get the full story, here’s the registration link for downloading. Contact Center Cloud Communications User Experience
24-7 InTouch
FEBRUARY 2, 2023
WINNIPEG, MB – FEBRUARY 2, 2023 – IntouchCX, a leader in contact center and technology solutions, announced today it has joined the Fair Play Alliance , a global coalition of gaming professionals and companies committed to developing quality games and safe online communities.
TCN
FEBRUARY 2, 2023
GEORGE, Utah – February 2, 2023 – TCN, Inc., a global provider of a. The post TCN Named a Finalist in 2022-2023 Cloud Awards for TCN Operator, Its Advanced Call Center Platform appeared first on TCN. Operator Press
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ABM gets better with age — but unfortunately, marketers don't have the luxury of pouring it into an oak barrel for a couple decades to let it mature. It’s clear there’s a maturity gap in ABM strategies, so how can marketers start closing it?
24-7 InTouch
FEBRUARY 2, 2023
“Staying agile allows brands to adapt to the customers’ needs and desires when it comes to getting support.”
Contact Center Pipeline
FEBRUARY 2, 2023
I have always found Valentine’s Day to be one of my favorite holidays. It’s the perfect time to let people know you appreciate them, whether they are a mentor, colleague, friend, writer, subscriber…we all have many people in our lives to show our gratitude towards. But I am a little worried.
Joe Rawlinson
FEBRUARY 2, 2023
In today’s increasingly eco-conscious world, businesses of all sizes focus on reducing carbon emissions and their overall environmental impact. Getting started with sustainability initiatives can seem daunting but making small changes in managing your energy use is a great place to start.
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