Advantage Communications
FEBRUARY 2, 2023
Customer service representatives are the front-line workers of any business. They interact with customers, address their inquiries, handle their complaints and play a crucial role in a company’s overall customer experience.
Beyond Philosophy
FEBRUARY 2, 2023
One of our podcast listeners Vijay Patel has a pickle, and many of you probably have the same one. Patel’s company isn’t getting the sales they need, and Patel asked us how we can tell if they are focused on the right segments. Today, we are discussing customer segmentation and whether your organization is doing it right. Before we get into that, let me share an example of a segmentation that works.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Fonolo
FEBRUARY 2, 2023
In the call center world, efficiency is the name of the game. Customers are looking for faster results without sacrificing quality of service. Call center automation software is essential to accomplishing this goal. Is your business up to the challenge? If so, you need to familiarize yourself with the latest tools and technology. While robots and AI aren’t quite ready to take the reins of customer calls, they are more than capable of assisting your call center agents in their daily work to creat
Lumoa
FEBRUARY 2, 2023
Before the digital age, customer experience in retail was a completely different world. Success depended on creating an excellent physical environment for shoppers. Businesses focused on product arrangement, purchasing/return processes, and employee helpfulness. These elements, and others, are still significant today, of course. Where and how they take place has changed, of course.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Toister Performance Solutions
FEBRUARY 2, 2023
Imagine you had to improve customer satisfaction. You are given limited time and a small budget. (Okay, you probably don't have to imagine those limitations.) What would you focus on to get the best results? Increasing service speed Reducing service errors Improving employee friendliness According to data from Intouch Insight , the answer is number three, friendliness.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Real Blue Sky
FEBRUARY 2, 2023
Consider adding a fractional Chief Information Officer to your team if your small to mid-sized business or organization is looking to take your Information Technology capabilities to the next level. A fractional CIO can provide the same strategic advice, planning, and guidance a full-time CIO would, but at a fraction of the cost. By leveraging the expertise of an fCIO, you can maximize the return on your IT investments, grow your organization’s technology capabilities, and reduce business risk.
kommunicate
FEBRUARY 2, 2023
Last Updated on February 2, 2023 Tilda website builder helps to create easy-to-manage websites, online stores, landing pages, and special projects without coding. This pioneering website builder introduced block mechanics. Block mechanics allows users to create websites out of pre-designed sections. In this blog, we will teach you how to add a chatbot to a [.
Quiq
FEBRUARY 2, 2023
Hi, I’m Tyler, a Sr. Software Engineer at Quiq helping to enhance our Quiq product with data…Lots and lots of data. On behalf of the team at Quiq, I am proud to introduce you to our latest product offering, Quiq Insights ! In this blog post, I’ll share with you what Quiq Insights is, why we built it, and what sets it apart from other analytical offerings.
AWS Machine Learning
FEBRUARY 2, 2023
The National Football League (NFL) is one of the most popular sports leagues in the United States and is the most valuable sports league in the world. The NFL, BioCore, and AWS are committed to advancing human understanding around the diagnosis, prevention, and treatment of sports-related injuries to make the game of football safer. More information regarding the NFL Player Health and Safety efforts is available on the NFL website.
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
As businesses strive for success in an increasingly digitized world, delivering an exceptional customer experience has become paramount. To meet this demand, enterprises are embracing innovative approaches that captivate customers and fuel their loyalty. 💥 Enter conversational AI - an absolute game-changer (if done right) in redefining CX norms.
Helpware
FEBRUARY 2, 2023
The hospitality business is one of the most customer-facing industries. Each establishment’s reputation is often based on how well it treats guests. However, a hotel’s performance is only as good as its customer reviews. This is why most hotel management operations try to focus their efforts on continually improving the customer experience. As a result, many inadvertently pay less attention to their back-office operations.
AWS Machine Learning
FEBRUARY 2, 2023
Today, the NFL is continuing their journey to increase the number of statistics provided by the Next Gen Stats Platform to all 32 teams and fans alike. With advanced analytics derived from machine learning (ML), the NFL is creating new ways to quantify football, and to provide fans with the tools needed to increase their knowledge of the games within the game of football.
Voiptime
FEBRUARY 2, 2023
Call center metrics and KPIs are irreplaceable tools for measuring call center performance. They determine the effectiveness of all processes inside the team, from agent occupancy to First Call Resolution. Some of them are must-haves, while others may be ignored. But some people still think that if their customers seem to be happy and agents look like they are hard-working, then everything is okay.
Transparent BPO
FEBRUARY 2, 2023
The ideal contact center ratio is not a one-size-fits-all proposition. By Jon Williams, Sr. Site Director of Belize Operations, Transparent BPO Formulas help businesses run smoothly. There are a host of prescribed formulas for running a successful and profitable enterprise, from the cost of goods sold to inventory shrinkage formulas. Business management gurus have pored […] The post <strong>Finding Your Staffing Fit</strong> appeared first on Transparent BPO.
Dive into the realm of contact center dialers with our infographic! Explore the various types – Preview, Predictive, Automatic, and Progressive Dialers – and unravel their roles in boosting call center performance.
LiveVox
FEBRUARY 2, 2023
Contact centers today experience bottlenecks that can severely hinder their workflow performance. Integrated workflows solve this. These problems can negatively impact the customer experience. Many of these issues that contact centers face revolve around siloed data, unorganized and disjointed workflows, and excess applications. Siloed data, a result of disconnected applications, can frustrate agents and lead […] The post LiveVox Explains: What Are Integrated Agent Workflows In The Contact
Jon Arnold
FEBRUARY 2, 2023
Got a new white paper to share - this one is for NICE , and is a bit of a sequel to an earlier white paper I did for them. I touched on it briefly during a webinar last week, and to get the full story, here’s the registration link for downloading.
Real Blue Sky
FEBRUARY 2, 2023
Consider adding a fractional Chief Information Officer to your team if your small to mid-sized business or organization is looking to take your Information Technology capabilities to the next level. A fractional CIO can provide the same strategic advice, planning, and guidance a full-time CIO would, but at a fraction of the cost. By leveraging the expertise of an fCIO, you can maximize the return on your IT investments, grow your organization’s technology capabilities, and reduce business risk.
Anexa BPO
FEBRUARY 2, 2023
In the world of retail, the customer experience is everything. With so many options available to consumers, providing an exceptional experience can differentiate retailers and set successful brands apart from sub-standard. Providing an omnichannel approach is one of the most important factors in creating a great customer experience. This means delivering a seamless experience across multiple channels, from in-store to online to mobile.
Speaker: Dave Seaton, CEO of Seaton CX
Is Customer Journey Mapping a tired fad from 2013? Or a critical tool for sparking customer-centric change? 💥 The answer lies not in the map itself, but in the mapping process. When crafted with precision and insight, journey maps emerge as powerful catalysts, transforming customer experiences and steering businesses towards profitable growth.
Real Blue Sky
FEBRUARY 2, 2023
Consider adding a fractional Chief Information Officer to your team if your small to mid-sized business or organization is looking to take your Information Technology capabilities to the next level. A fractional CIO can provide the same strategic advice, planning, and guidance a full-time CIO would, but at a fraction of the cost. By leveraging the expertise of an fCIO, you can maximize the return on your IT investments, grow your organization’s technology capabilities, and reduce business risk.
VirtualPBX
FEBRUARY 2, 2023
In 2023, business communication solutions have evolved dramatically. For small businesses, advances in technology have changed the way they communicate with employees, vendors, and customers across a spectrum of devices and methods. Regardless if you have a brick-and-mortar storefront or a virtual business, landlines are no longer an efficient or cost-effective means of communication.
24-7 InTouch
FEBRUARY 2, 2023
WINNIPEG, MB – FEBRUARY 2, 2023 – IntouchCX, a leader in contact center and technology solutions, announced today it has joined the Fair Play Alliance , a global coalition of gaming professionals and companies committed to developing quality games and safe online communities. IntouchCX joins over 200 gaming companies with shared commitment and investment in player safety from our globally distributed multi-client gaming practice.
CSM Magazine
FEBRUARY 2, 2023
Nearly half (44%) of global consumers are frustrated by the dominance of the English language on the internet and technology, a new report by RWS has revealed. The world-leading provider of technology-enabled language, content and IP services questioned 6,500 consumers from 13 countries around the globe to uncover their sentiment and trust towards brands when it comes to appreciating their national identity.
Uncover the complexity behind call labeling and blocking with this infographic. Discover the intricate factors and entities that shape the fate of a call, from illegal activity to user feedback, and understand why numbers get labeled and blocked.
24-7 InTouch
FEBRUARY 2, 2023
“Staying agile allows brands to adapt to the customers’ needs and desires when it comes to getting support.” Many business leaders agree that customer experience (CX) is vital for success, yet only 51% of CX professionals say that customer feedback is a leading factor in their business’s overall strategy. A customer-centric business strategy is essential to keep up with the evolving needs of customers.
TCN
FEBRUARY 2, 2023
ST. GEORGE, Utah – February 2, 2023 – TCN, Inc., a global provider of a. The post TCN Named a Finalist in 2022-2023 Cloud Awards for TCN Operator, Its Advanced Call Center Platform appeared first on TCN.
Concentrix
FEBRUARY 2, 2023
Reimagine your CX journey and get the most from your voice of the customer program with CX orchestration.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Contact Center Pipeline
FEBRUARY 2, 2023
I have always found Valentine’s Day to be one of my favorite holidays. It’s the perfect time to let people know you appreciate them, whether they are a mentor, colleague, friend, writer, subscriber…we all have many people in our lives to show our gratitude towards. But I am a little worried.
Joe Rawlinson
FEBRUARY 2, 2023
In today’s increasingly eco-conscious world, businesses of all sizes focus on reducing carbon emissions and their overall environmental impact. Getting started with sustainability initiatives can seem daunting but making small changes in managing your energy use is a great place to start. Companies like www.utilitybidder.co.uk specialize in helping businesses find the best deals by comparing different tariffs & prices, ensuring organizations get maximum value for money spent on utilit
Expert insights. Personalized for you.
52 
Let's personalize your content