Sun.Aug 15, 2021

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Warranty Cost Management: Guarantee Satisfaction & Profitability

TechSee

Product warranty management has become an area of focus for many manufacturers. When a product breaks or does not function properly, the OEM is typically liable for the repair, replacement, or refund of that item according to the terms of the warranty. Aside from the high direct costs involved, warranty claims incur significant indirect costs such as: . reduction of market share . decrease in customer satisfaction . lower levels of brand loyalty.

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This 1¢ Piece of Paper is Costing Your Contact Center Millions | The Vistio Blog

Vistio

When your customers call your contact center, the process of delivering consistent, accurate, and efficient service should be simple.

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Scorecard Template: Improve CX With a Call Center Scorecard

Voxjar

If you work in a call center, you know that providing the best customer service and support is vital. You already know that bad customer service can cost your company money. In fact, according to Accenture, poor customer service has resulted in company losses of $1.6 trillion in the United States alone. Tracking and grading customer […] The post Scorecard Template: Improve CX With a Call Center Scorecard appeared first on Voxjar: AI for Call Center Quality Assurance.

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14 Best Customer Service Apps for E-Commerce

JivoChat

If you’re looking for ways to grow your e-commerce business, there are several areas to examine when deciding where to focus. Obviously, finding new products to sell, or ways to improve your existing products, is one way to grow your business. Attracting new customers is another way. Customer service is sometimes an overlooked opportunity for growing your business.

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The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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Scorecard Template: Improve CX With a Call Center Scorecard

Voxjar

If you work in a call center, you know that providing the best customer service and support is vital. You already know that bad customer service can cost your company money. In fact, according to Accenture , poor customer service has resulted in company losses of $1.6 trillion in the United States alone. Tracking and grading customer interactions in your call center can go a long way toward keeping your customers happy with you instead of encouraging them to jump ship to one of your competitors.