How to Scale Your Culture as Your Contact Center Grows
Contact Center Geek
SEPTEMBER 6, 2018
This article originally appeared on ICMI.com. What is culture? In my mind, it is the principle that will guide employees to behave in a certain way - the operative term being, guide, not force. Culture is also the sum of all behaviors of all employees. It is intangible. It cannot be seen, in and of itself. It can be encouraged, and enforced, by co-workers.
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