Sun.Nov 07, 2021

article thumbnail

And the winners are…congratulations to our LISTEN 2021 Award recipients!

Callminer

We recently announced our LISTEN 2021 Award winners, including seven LISTEN 2021 Analyst Award winners, and Top Partner and Top Customer of the Year. Read the blog to learn about the recipients.

418
418
article thumbnail

Take off the blinders! Your customers have already engaged with your business before engaging your contact center

NICE inContact

I bought a new "assemble-it-yourself" desk and chair last month to better accommodate my work-from-home lifestyle.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

CX Leader Roundtable wrap-up

GetFeedback

During the latest CX Leader Roundtable, we explored the connection between employee experience (EX) and customer experience (CX).

article thumbnail

Wise Investment in CX Is Key to Survival – Bring On the BPO Outsourcing Companies!

Anexa BPO

The travel industry is ramping up to meet the needs of a post-pandemic world. As leisure and business travelers return, there is potential for a wave of customer dissatisfaction – at a critical time when customer loyalty is up for grabs. What is the data showing us, how should industry stakeholders be navigating this recovery, and where can BPO outsourcing companies help in rebooting customer experience to bring back the magic of travel?

article thumbnail

The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

article thumbnail

Are You Ready? The Travel Boom Is Coming & BPO Outsourcing Companies Can Tip the Scales

Anexa BPO

Nearly two years later, and the global economy is still reeling from the effects of COVID-19. Many industries were hit especially hard – for example, the live event industry is still far from re-opened, and when it does, chances are it won’t look the same as it used to, since consumers themselves have changed. The travel industry is another sector that was crushed during the pandemic.

More Trending

article thumbnail

BPO Outsourcing Companies Can Support Next-Generation Business Models

Anexa BPO

Like every other industry, the healthcare sector has been deeply impacted by COVID-19. Between 2012 and 2019, profit pools (earnings before interest, taxes, depreciation, and amortization – or EBITDA) grew at a compound average growth rate of approximately 5%. This was partially boosted by the 2010 Affordable Care Act, which triggered incremental health spending, resulting in $130 billion of incremental healthcare spending by the federal government.

article thumbnail

The D2C Road Map: How Customer Service Outsourcing Companies Can Support the Journey

Anexa BPO

Ecommerce exploded during the pandemic – online channels became the new normal of shopping and the saving grace for consumers. From groceries, personal care, and medications, to home improvement items, browsing took place online and packages piled up on doorsteps. D2C marketing had a lot to do with the pivot, with consumers coming to the realization that ecommerce came with tremendous advantages.

article thumbnail

Ecommerce and The Holidays – Business Process Outsourcing Companies Support the New Age of Retail

Anexa BPO

Predictions for holiday spending are rosy: consumers are ready to open their wallets. With confidence mounting after months of lockdowns and travel restrictions, relatively low unemployment rates and increased savings, all signs point to a robust holiday shopping season. Even last year, in the depths of the pandemic, holiday retail sales grew by 5.8% – up from 4.1% in 2019.