Mon.Sep 19, 2022

Guest blog: The Top 3 Chatbot Features your Business Needs to Succeed


Integrating chatbots powered by AI into your business is a fantastic way to keep one step ahead of your competitors and provide superior customer service. It also improves the level of interaction between your company and its customers.

Inside Imposter Syndrome at Work with Amber Naslund

Russel Lolacher

In this episode of Relationships at Work, Russel chats with Senior Manager for Marketing Solutions at Linkedin Amber Naslund on Imposter Syndrome.


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LinkLive Shortlisted for APPEALIE 2022 SaaS Award

Revation Systems

LinkLive has been included in the SaaS award shortlist for the 2022 APPEALIE SaaS + Software Awards. The APPEALIE SaaS Awards are the most selective in software. Winning SaaS apps are selected on the basis of customer feedback and data, including Net Promoter Scores.

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How FluentStream Helps You Meet the New CMS Call Recording Requirements


If you’re in the healthcare insurance industry, you’ve no doubt already heard about the enrollment guideline changes being enacted by the Centers for Medicare & Medicaid Services (CMS). However, if you somehow haven’t heard about what’s coming… welcome! You’re in. Read More.

How Mature Are Your Digital Experiences? A Step-by-Step Guide to Improved CX

Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.

Transforming Quality Management with AI


Playvox Announces AutoQA. Whether you work in what is called a contact center, customer support center, or customer experience center, you likely always need to figure out how to do more with less.

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The Future is Here – and Healthcare Is at the Forefront of the Shift


The healthcare industry in the US is facing a transformation. It’s estimated that up to $265 billion worth of care services for Medicare fee-for-service and Medicare Advantage recipients will shift from traditional facilities to a home setting by 2025 – and without compromising quality or access.

Saudi Arabia’s First COPC Inc. Certified BPO: ccc by stc 


WINTER PARK, Fla. 19, 2022 — COPC Inc. is pleased to announce that ccc by stc has met the COPC Customer Experience (CX) Standard requirements. Headquartered in Riyadh, Saudi Arabia, ccc is a leading CX management business processing outsourcer (BPO).

Navigating Rough Waters: Actions for CS During Uncertain Times

Education Services Group

It would be an incredible understatement to say that the last couple of years have been a bit bumpy for, well, just about every person and every business. Yet, despite those rough patches, we started this year looking ahead to a bright future for Customer Success.

Creating Opportunities for CX Agents


Watch to the full podcast here: Or click here to just listen to the audio. ? ? ?. Today we welcome Martin Anderson cofounder and CEO of Lemon. Lemon is a BPO is that different approach to its employees and their careers.

5 Elements for Building a World-Class Agent Coaching Program

Speaker: Francoise Tourniaire - Founder of FT Works and Omid Razavi - Chief Advocacy Officer at SupportLogic

In this presentation, we will discuss the five elements of building a real-time coaching program using AI-infused workflows that will allow managers and agents to continuously engage and drive more constructive dialogue, resulting in reduced agent burnout and increased employee satisfaction and retention.

What is the Best Live Chat Software For Enterprise Customer Service Teams?


What's the best live chat software for enterprise-level customer service teams? Here we go over necessary features and the LiveVox platform. The post What is the Best Live Chat Software For Enterprise Customer Service Teams? appeared first on LiveVox. Omnichannel

Competitive Job Offers and Agent Retention


Watch to the full podcast here: Or click here to just listen to the audio. ? ? ? ?.

Why Key Account Management Matters


For most B2B companies, about 70% of annual revenue comes from existing customers. That’s seven out of every ten dollars coming from the base. Your job as a key account manager (KAM) is to secure that revenue by delivering value to your customers.

15 Best Selling Products Online: Get to Know the Market


If you are planning to open an ecommerce store, it’s important to know what are the best-selling products online and study the particularities of each sector.

Top Industry Secrets for Successful Contact Center Scripting

Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc

Scripts have been around as long as contact centers. Scripts attempt to set out an ‘ideal’ path to success on the call, whether that's a sale, a resolved inquiry, or a closed case. While some scripting attempts have failed, AI and Agent Assist technologies can help.

Troubleshooting VoIP’s Most Common SIP Problems


Troubleshooting VoIP's Most Common SIP Problems Failover routing for business continuity, reduced telephony costs, boosted agent productivity, and smoother communications with international customers… There are a multitude of reasons you switched over to a cloud-based system.

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Parallel data processing with RStudio on Amazon SageMaker

AWS Machine Learning

Last year, we announced the general availability of RStudio on Amazon SageMaker , the industry’s first fully managed RStudio Workbench integrated development environment (IDE) in the cloud.

Best Voicemail Scripts to Make Easy Sales


Leaving a voicemail may seem to have no connection with effective cold calling campaigns. We used to understand outbound sales as live sales calls or cold emails, during which a deal is closed, or a lead is at least warmed for further communication. As a consequence, people used to consider cold calling voicemails as a kind of failure - where is no call, there is no progress.

10 Company Mission Statement Examples to Inspire You


Company mission statement examples are very helpful to inspire you to write your company’s mission and show the company’s values and goals. It’s an important part of building your brand’s image, and how it’s seen by partners, employees, and customers. .

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Winning Solutions to Keep Contact Center Agents Engaged

Speaker: Adam Saad - Founder & CEO, Tech Stack Advising

In order to keep agents both satisfied and engaged, we must develop a plan that both mitigates these concerns with current agents and halts any potential issues that may arise with new hires. These plans must also take into account the different environments and locations your agents may be working in.

Building a Better Brand with Customer Service


Communicating with your customers directly is one of the most effective ways a business can improve their brand and global outlook. Marketing efforts can only get you so far.

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5 Top Customer Service Articles of the Week 9-19-2022

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 4 Ways Brands Are Boosting Customer Loyalty by Scott Clark.

Sep 19 – Customer Success Jobs


Role: Head of Client Success, West Region Location: Malvern, PA, US Organization: Vanguard As a Head of Client Success, you will be responsible for the retention, satisfaction, and growth of clients and prospects within their assigned segment.