Ansafone
DECEMBER 27, 2020
Many companies rely on call centers to help field inbound calls and execute the right outbound strategy that is both friendly and helpful while handling all customer communication for the company. This task is a tall order for any call center. Being able to provide excellent customer service while being the face of a business … The Role of Quality Assurance Read More ».
Global Response
DECEMBER 27, 2020
When it comes to customer service, social media is often not the first channel that comes to mind, if at all. While the better-known communication channels such as phone, email, and online more. The post How Social Media Monitoring Is Becoming More Relevant appeared first on Global Response.
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ProProfs Blog
DECEMBER 27, 2020
What would you prefer – being greeted like an honored guest while entering a store or just another visitor that needs to be convinced to make a purchase? Honestly, it can get annoying when you come across pushy sales representatives during your buyer’s journey who treat you like a sales target that needs to be acquired at any cost. Understand that not all your buyers journey end up converting into customers.
JustCall
DECEMBER 27, 2020
Customer Service is a major aspect for a business to sell any product or to retain a customer. These days, we witness amazing marketing campaigns and feature-laden products that are ever-present on social media and other platforms. But as the hullabaloo around products and services increases, the need to provide a parallel level of Customer Service is also increasing.
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