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However much we enjoy working in our call center, days can easily get monotonous. It’s true about any office. Luckily, there are a couple of fun games you can play to shake up the everyday routine in your call center. Ready to level up your call center? MORE
Companies need to develop their own brand experience to foster loyalty from their customers to be successful. Customer service is one of the critical components in making this happen. The customers of any company will speak publicly about the brand. MORE
The Taylor Reach Group, Inc. TRG) has been retained by one a global retailer that designs, distributes and sells its branded product through worldwide retail locations and digital channels. TRG, an award-winning call and contact center customer experience and managed services consulting firm, will be providing a comprehensive assessment of the company’s current contact center processes and technology stack that supports their global contact center infrastructure. MORE
We often hear requests for the best practices in Customer Experience. We understand why, too. Who wants to endure trial and error if there is a tried and true idea guaranteed to get results? However, no tried and true idea always gets results. Instead, there are only expert opinions served as advice about what has worked in the past. These are often the “best practices.” MORE
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