CCNG
AUGUST 28, 2024
In today’s fast-paced business environment, digitalization is not just a choice – it’s a necessity. While almost all industries are going digital, there’s one industry that is leading the charge in the digital revolution, i.e., Contact Centers. By rapidly embracing digital tools like AI, Analytics, and Automation, contact centers are completely changing how they function and deliver customer experience.
AWS Machine Learning
AUGUST 28, 2024
Incorporating generative artificial intelligence (AI) into your development lifecycle can offer several benefits. For example, using an AI-based coding companion such as Amazon Q Developer can boost development productivity by up to 30 percent. Additionally, reducing the developer context switching that stems from frequent interactions with many different development tools can also increase developer productivity.
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SQM Group
AUGUST 28, 2024
Should your QA program focus more on strict call compliance adherence or on fostering high customer experience (CX) sentiment?
Acquire BPO
AUGUST 28, 2024
70% of consumers would consider a different brand after one bad AI customer service experience, according to a new survey from Acquire BPO Purpose of the Study From the populaÂrization of AI chatbots in the early 2000s to today’s conversational AI that is strikingly human, AI adoption in customer service continues to grow, sparking strong reactions and debate among business leaders and customers alike.
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Start building the AI workforce of the future with our comprehensive guide to creating an AI-first contact center. Learn how Conversational and Generative AI can transform traditional operations into scalable, efficient, and customer-centric experiences. What is AI-First? Transition from outdated, human-first strategies to an AI-driven approach that enhances customer engagement and operational efficiency.
AWS Machine Learning
AUGUST 28, 2024
Retrieval Augmented Generation (RAG) is a state-of-the-art approach to building question answering systems that combines the strengths of retrieval and generative language models. RAG models retrieve relevant information from a large corpus of text and then use a generative language model to synthesize an answer based on the retrieved information. The complexity of developing and deploying an end-to-end RAG solution involves several components, including a knowledge base, retrieval system, and g
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
AWS Machine Learning
AUGUST 28, 2024
Organizations spend a lot of resources, effort, and money on running their customer care operations to answer customer questions and provide solutions. Your customers may ask questions through various channels, such as email, chat, or phone, and deploying a workforce to answer those queries can be resource intensive, time-consuming, and unproductive if the answers to those questions are repetitive.
Cisco - Contact Center
AUGUST 28, 2024
Cisco Umbrella for Government up-levels government cybersecurity with protection against phishing, malware, ransomware and data loss from cyberattacks.
Avoxi
AUGUST 28, 2024
Global Voice for Amazon Connect: What Are Your Options? As modern businesses fight to keep up with customer demand and stand out against competitors with excellent customer service, the importance of cloud-based contact centers has never been so understated. While we know that customer satisfaction equates to higher cross-sell rates and low customer churn, the… The post Global Voice for Amazon Connect: What Are Your Options?
Cisco - Contact Center
AUGUST 28, 2024
Cisco is expanding its strategic partnership with Microsoft by offering AppDynamics as a hosted solution on Microsoft Azure — providing more flexibility and choice to customers.
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Harness the True Power of your Contact Center In today’s fast-paced business environment, selecting the right contact center solution is critical for enhancing customer experience, improving operational efficiency, and optimizing costs. This comprehensive guide will walk you through the essential factors to consider when choosing a contact center software that aligns with your business needs.
FluentStream
AUGUST 28, 2024
Why This Matters Our consistent growth is a clear indicator that we’re on the right path. Our primary goal has always been to make our customers happy. We provide valuable tools designed to boost efficiency and productivity, ultimately helping our. Read More The post FluentStream Achieves Seven Consecutive Years on the Inc. 5000 List: A Milestone of Growth and Commitment appeared first on FluentStream.
Cisco - Contact Center
AUGUST 28, 2024
Cisco Software Defined Access (SDA) just got better with Common Policy, a unique capability that ensures consistent policy enforcement at all network entry points through cross-domain context exchange.
FluentStream
AUGUST 28, 2024
Labor Day weekend is just around the corner, and it’s important to ensure that your business is ready for the holiday rush. While you may be focused on organizing sales, promotions, and vacation plans, don’t forget about the critical role. Read More The post Prepare for Labor Day with These Essential Phone System Updates appeared first on FluentStream.
Cisco - Contact Center
AUGUST 28, 2024
The global market for managed services around Cisco products is projected to reach $161 billion by 2027, driven by customers seeking solutions and outcomes rather than just products or technology.
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The guide for revolutionizing the customer experience and operational efficiency This eBook serves as your comprehensive guide to: AI Agents for your Business: Discover how AI Agents can handle high-volume, low-complexity tasks, reducing the workload on human agents while providing 24/7 multilingual support. Enhanced Customer Interaction: Learn how the combination of Conversational AI and Generative AI enables AI Agents to offer natural, contextually relevant interactions to improve customer exp
FluentStream
AUGUST 28, 2024
Why This Matters Our consistent growth is a clear indicator that we’re on the right path. Our primary goal has always been to make our customers happy. We provide valuable tools designed to boost efficiency and productivity, ultimately helping our. Read More The post FluentStream Achieves Seven Consecutive Years on the Inc. 5000 List: A Milestone of Growth and Commitment appeared first on FluentStream.
24-7 InTouch
AUGUST 28, 2024
Effective fraud prevention is crucial for safeguarding a company’s financial stability. However, distinguishing legitimate transactions from suspicious ones requires judgment calls. Manual fraud checks are slow, error-prone, and struggle with high transaction volumes, often missing subtle fraud patterns or flagging too many false positives. That’s why there’s a need for a digital solution that can address these challenges efficiently and accurately.
FluentStream
AUGUST 28, 2024
Labor Day weekend is just around the corner, and it’s important to ensure that your business is ready for the holiday rush. While you may be focused on organizing sales, promotions, and vacation plans, don’t forget about the critical role. Read More The post Prepare for Labor Day with These Essential Phone System Updates appeared first on FluentStream.
Zappix
AUGUST 28, 2024
Burlington, MA – August 28, 2024 ( BUSINESSWIRE ) — Zappix , a leading provider of Digital Patient Engagement solutions, announces a new healthcare client, further solidifying its position in delivering cutting-edge, automated patient engagement solutions. The service will include multi-touch automated digital outreach and intake processes, driving efficiency and reducing manual efforts for the healthcare system.
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With IT budgets projected to grow 9.8% in 2025, leaders must invest wisely—not just cut blindly. This whitepaper introduces The Future-Proof IT Cost Optimization Model, a framework to reduce costs while maintaining service quality. Learn how Cloud Efficiency, AI-Powered Workforce Automation, Vendor Optimization, Cybersecurity Resilience, and Unified Communications can drive savings and improve efficiency.
TCN
AUGUST 28, 2024
A healthcare provider’s contact center is often the first point of contact for patients, making it crucial for delivering high-quality patient care and ensuring seamless communication. Leveraging best practices can transform a contact center into a cornerstone of operational excellence and patient satisfaction. Here are the best practices to add to your contact center toolkit: […] The post Best Practices for a Healthcare Provider’s Contact Center appeared first on TCN.
Help Scout
AUGUST 28, 2024
Struggling to manage social media customer service? This article explores the benefits of social media customer service tools and offers a breakdown of 9 of the best options on the market.
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