ShepHyken
DECEMBER 25, 2019
If you’re reading this article the day it comes out, it’s Christmas Day. Whether you celebrate Christmas, Hanukkah, Kwanzaa or any other holiday around this time, you know that the holidays often bring a frantic level of busyness and even stress. Depending on where you work or the industry you’re in, some of you get crazy busy during the holidays while others actually slow down.
Win the Customer
DECEMBER 25, 2019
The significant benefits of effectively engaging with customers on social channels make the investment worthwhile. “Social care” isn’t anything new, but providing effective multi-channel customer service that includes social care can be pose significant challenges for organizations big and small. Social media sites have evolved from simply personal sharing portals to communication platforms that can enable organizations to deliver enhanced customer care and customer relationshi
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Contact Center Pipeline
DECEMBER 25, 2019
Wishing all of our readers a safe and happy holiday season, and a prosperous new year!
ProProfs Blog
DECEMBER 25, 2019
Often, we use the term “help desk” to refer to all kinds of customer assistance services, including technical issues as well. In fact, in everyday life, people throw around the words “help desk” and “technical support” almost interchangeably. However, did you know that there’s a sharp line of difference between the help desk and technical support ? Help Desk vs.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Ansafone
DECEMBER 25, 2019
Due to many factors, businesses have become extremely competitive. To compete, you must be efficient and have the correct technology in place. This is where having a company that specializes in BPO can be an asset to your business. BPO or business process outsourcing is the moving of certain processes or operations outside of your … BPO is an asset and not a liability Read More » The post BPO is an asset and not a liability appeared first on Ansafone Contact Centers.
Hodusoft
DECEMBER 25, 2019
There is no reason to not have call center software in your enterprise particularly when it is available as a hosted, pay as you go option. Forget about outsourcing customer service. Deliver it using your in-house staff. Every one of your employees becomes a potential agent, able to deliver rich customer experience in a variety of ways. Customer experience is just one part of the story of communications.
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