Thu.Jun 30, 2022

Why You Need Call Tracking to Improve Customer Service

CSM Magazine

Technologies like call tracking with data collection from Phonexa allow businesses to collect, process, and elevate every aspect of the customer-brand interaction.

Advantages of a Business Telephone System for Growing Your Small Business

Hodusoft

Advantages of a Business Telephone System for Growing Your Small Business. In the era of fierce digital competition, communication is the key to success for businesses, especially the small ones.

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Concierge-Quality Outsourced Services Are Worth the Higher Price Tag

Helpware

In recent years, more companies have started looking to outsource than ever. As a result, the global outsourcing market has experienced a compound annual growth rate (CAGR) of 8.5% , with continued expansion on the horizon.

New Guest Blog Post for NICE - Impact of Legacy Tech on Agent Retention

Jon Arnold

Some things happen quickly, and others take more time. The latter applies for some work I’ve been doing with NICE recently. I’ve been writing a number of guest posts for their blog, and the first one was published yesterday , titled “ It’s truth time!

Customer Satisfaction in the Digital Age

Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast

More than ever, we are seeing organizations implement digital channels in an attempt to better engage their customers and help employees sort through the mountains of customer inquiries. But how does this affect customer satisfaction?

How to Anticipate Customer Needs (With Examples)

Quiq

Share This Story When was the last time you heard a story about exceptional customer service? Or an innovative way a company figured out how to meet customer needs? You know the kind: An observant hotel employee rescues a beloved stuffed animal.

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Making a Difference: Thank You to the ASL Interpreters and Happy Pride

Certified Languages International

Times are troubling. Sometimes it seems that the weight of the world is about to come crashing down. But amidst a buildup of heartbreaking events worldwide, I found a brief reprieve. For the first time in years, I attended local Pride events. First in Portland, then Beaverton.

E-Commerce Customer Service Best Practices

CSM Magazine

As an online business owner, you know that providing great customer service is essential to your success. After all, happy customers are more likely to return and make additional purchases.

CCW 2022: Bigger and Better Than Ever

Balto

Ben Lazar CMO, Balto. It’s been a few days since Customer Contact Week 2022 in Las Vegas ended, and we’re still buzzing from all the amazing insights and new contacts we made.

What to Put In a Cover Letter

CSM Magazine

It is a common mistake to spend too much time building a strong resume and underestimating the power of a cover letter. A resume is a professional reflection of who you are as a specialist, your skills, and your knowledge.

The Inner Circle Guide to Remote & Hybrid Contact Center Solutions

In this handy guide, learn everything you need to build your ultimate contact center—with no walls and no limitations. Empower your agents to serve your customers better, and from anywhere.

Listening to Customers is Your Best Long-Term CX Strategy

McorpCX

Customer feedback is essential for making informed decisions. Customers are your best source of business and market insights. By listening to them, you can learn what they want and need from your products, services and employees. This knowledge is essential for creating great customer experiences.

Honing In On the Benefits of a Dedicated Team Model for Startups

CSM Magazine

When looking at the issues faced by businesses in recent years, entrepreneurs are a bit shaken when it comes to SMEs and startups. This is because they are aware that without a proper business plan in place, things can go south pretty quickly.

Building a seamless customer feedback process with Hello Customer

Hello Customer

Customers expect a seamless, unified experience when doing business with you. So, why should your customer feedback process not be seamless and unified?

HoduSoft Creates a Buzz at the ITEXPO2022 with its Award-Winning Product Suite

Hodusoft

HoduSoft Creates a Buzz at the ITEXPO2022 with its Award-Winning Product Suite. Industry trends, especially in communication technology, have been fast-paced over the last few years. The transformation from landline phones to VoIP to unified communication software has been revolutionary.

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The New Digital Landscape for Next-Gen CX

Boost customer satisfaction across all digital channels with this stat-filled guide, which reveals the key ingredients you need to keep all of your customers satisfied.

Call Management Software – The First Choice for Improved Efficiency

Balbelforce

Busy call centers handle a lot of calls. This isn’t easy, but good call management software helps by enabling more efficient processes. With these in place, you’ll be able to manage a higher volume of calls with the same resources while optimizing your customer experience.

HoduSoft Strikes a Conversation around Unified Communication at the CCW Las Vegas

Hodusoft

HoduSoft Strikes a Conversation around Unified Communication at the CCW Las Vegas. 79% of business leaders have recognized customer experience as the top growth driver in any business.

Time Management Tips That Will Help Your Business

Call Experts

Are you looking for time management tips that will help you and your business? Do you have a million things to do and feel like you’re constantly behind? Everyone knows they should be spending their time more efficiently, but very few people actually do something about it. .

Secure Amazon SageMaker Studio presigned URLs Part 2: Private API with JWT authentication

AWS Machine Learning

In part 1 of this series, we demonstrated how to resolve an Amazon SageMaker Studio presigned URL from a corporate network using Amazon private VPC endpoints without traversing the internet.

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CCO + CMO: The Unstoppable Duo of Business Growth

Speaker: Rachel Orston, CCO of SmartRecruiters & Latane Conant, CMO of 6Sense

Join Higher Logic and two leading executives, Latane Conant, CMO at 6Sense, and Rachel Orston, CCO at SmartRecruiters, to get a firsthand look at how marketing and customer success teams can effectively partner to enhance CX and drive growth.

Referral programs 101: Driving sales with your happiest customers

delighted

This post is a guest contribution by Emma Kimmerly, Partner Marketing Lead at Friendbuy. Every brand loves a happy customer, and knowing that you have recent buyers who love your product enough to give you positive feedback is a great feeling.

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Secure Amazon SageMaker Studio presigned URLs Part 1: Foundational infrastructure

AWS Machine Learning

You can access Amazon SageMaker Studio notebooks from the Amazon SageMaker console via AWS Identity and Access Management (IAM) authenticated federation from your identity provider (IdP), such as Okta.

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How to Anticipate Customer Needs (With Examples)

Quiq

When was the last time you heard a story about exceptional customer service? Or an innovative way a company figured out how to meet customer needs? You know the kind: An observant hotel employee rescues a beloved stuffed animal.

Why Choose Dynamic Decision Tree For New-age Customer Support?

Knowmax

The post Why Choose Dynamic Decision Tree For New-age Customer Support? appeared first on Knowmax. Decision Trees customer expectations dynamic decision trees incremental decision trees

Winning Solutions to Keep Contact Center Agents Engaged

Speaker: Adam Saad - Founder & CEO, Tech Stack Advising

In order to keep agents both satisfied and engaged, we must develop a plan that both mitigates these concerns with current agents and halts any potential issues that may arise with new hires. These plans must also take into account the different environments and locations your agents may be working in.

How to Anticipate Customer Needs (With Examples)

Quiq

When was the last time you heard a story about exceptional customer service? Or an innovative way a company figured out how to meet customer needs? You know the kind: An observant hotel employee rescues a beloved stuffed animal.

How your business can benefit from proactive customer support

Inbenta

Content. What is proactive support What are the benefits of proactive support? Three examples of proactive support Proactive chatbots can give brands a competitive edge. What is proactive support?

What is a good User Adoption Rate for your SaaS business?

CustomerSuccessBox

For a SaaS business, product adoption is one of the leading indicators of a successful and growing business. According to Harvard Business Review , it costs 5 to 25 times more to acquire a new customer than keep an existing one. Reflecting on the fact that customer retention is the backbone of SaaS.

Delivering Consistent CX is Key in the Gig Economy

24-7 InTouch

The gig economy has experienced rapid growth in recent years with an estimated 35% of U.S. workers currently involved in the gig economy. This number is projected to rise to 50% by 2027 , with workers playing the roles of sellers, hosts, drivers, shoppers, and much more. .

Customer Service De-Escalation Techniques

Nobelbiz Guide: Customer Service De-Escalation Techniques

Three pieces of customer service advice we need to update

Inside Customer Service

We've all had a mentor give us customer service advice. Some advice has withstood the test of time. My first boss stressed the importance of greeting every customer. A warm, friendly greeting sets the tone for a positive interaction. That advice still rings true today.

The Buzz about Digital Transformation

Creative Virtual

By Mandy Reed, Global Head of Marketing. While there has been buzz for years about digital transformation, the shift to digital has now become an imperative for many businesses to stay competitive.

Do your goals and metrics foster employee engagement?

Brad Cleveland

This has been a brutal few years for many contact centers. Supply chain problems and the Great Resignation have caused challenges on every aspect of customer care.