ShepHyken

JANUARY 2, 2023

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Customer Loyalty Is Your Holy Grail for Success. Here’s How to Cultivate It. by Matt Bertram. (Entrepreneur) Customer loyalty is an essential source of revenue for any business.

Customer Service 161

Customer Service Customer Experience Sales Management 161

Lumoa

JANUARY 2, 2023

Consumers today are more vocal than ever, and they’re not afraid to voice their opinions. Moreover, to successfully navigate today’s highly competitive landscape, businesses must understand exactly what customers think of them – and that means diving deep into customer experience data. . One tool businesses can use to capture valuable insights is the transactional Net Promoter Score (tNPS).

Surveys 83

Surveys Brand ambassadors Feedback Metrics 83

Quiq

JANUARY 2, 2023

How often do you talk to your customers in real-time? Playing email tag or seeing customer comments pile up on social media frustrates customers and support agents alike. It drags out conversations, delays customer solutions, and puts undue stress on your team. With the rise of digital technology, businesses have a plethora of options for connecting with customers.

Chatbots 65

Chatbots Airlines Wait times Best practices 65

Select VoiceCom Blog

JANUARY 2, 2023

Want to outsource international talents for your operations? Check out this article for a comprehensive rundown of the outsourcing laws in the Philippines. The post Philippines Laws on Outsourcing: A Comprehensive Guide appeared first on Telemarketing & Call Centre Outsourcing in Philippines.

outsourcing 52

outsourcing Telemarketing Business Process Outsourcing 52

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Russel Lolacher

JANUARY 2, 2023

In this episode of Relationships at Work, Russel chats with six-time best-selling co-author, podcast host and keynote speaker Scott Stratten on the impacts of bad leadership and how unlearning and unleadership (defying traditional norms) is the path to better relationships at work. . A few reasons why he is awesome – He’s a very in-demand keynote speaker, the co-creator and President of Unmarketing for 2 decades – just trying to build a better business world based on integrity, commu

Personalization 52

Personalization Employee engagement Management Banking 52

Voiptime

JANUARY 2, 2023

Why does a business exist? A rhetorical question - to sell products and services to get revenue and scale up to…get more revenue. We are not now discussing any social or other functions of a business, because it doesn’t relate to the topic of this article - the fact remains that the main goal for every sales organization is to do as many sales as possible.

Metrics 40

Metrics Sales Advertising SaaS 40

Nicereply

JANUARY 2, 2023

Regardless of the industry you work in , there’s common situations that every customer service agent will run into. Some of these situations can be difficult to find the right words for to get your point across, while still being polite. That’s why we’ve rounded up a list of 11 common customer service phrases you can employ to deal with difficult situations.

Customer Service 105

Customer Service Engineering Accountability Feedback 105