Kapta

JANUARY 24, 2022

If you want to start a business or continue growing your current one, you'll need to be familiar with terms such as churn rate and retention rate.

Accountability 62

Accountability Management 62

Tethr

JANUARY 24, 2022

Here at Tethr, we’re committed to continuously evolving our approach to a better customer experience–both for our customers and yours.

Benchmark 93

Benchmark Sales Average Handle Time Customer Care 93

Satrix Solutions

JANUARY 24, 2022

Over the past two years, organizations have faced new challenges in attracting and retaining customers: an entirely new business environment and culture, threats of ongoing inflation, labor & supply chain shortages, and pandemic-related disruptions.

B2B 85

B2B Feedback Customer centricity Customer Experience 85

PeopleMetrics

JANUARY 24, 2022

As we enter our 22 nd year at PeopleMetrics, I thought it was time for an update on where we are, where we are going as a company and my perspective on the CX industry. As always and forever, we are obsessed with helping our clients measure, understand and create better experiences for their customers (clients, members, patients, guests) and their employees. I started PeopleMetrics with this goal and I continue to be incredibly excited by it.

B2B 76

B2B B2C Journey mapping Benchmark 76

Speaker: Nathan Hart, Dan Fenton & Imran Mohammed

Join The Northridge Group for an exploration into how a data-driven root cause analysis of Contact Center First Contact Resolution (FCR) issues can lead to actionable insights to resolve FCR problems, improve Customer Experience, and reduce costs!

Customer Experience

aircall

JANUARY 24, 2022

Without customers who make purchases, refer friends, and keep coming back for more, it’s very hard to grow a business. Making your customers feel important is a vital component of this cycle. Businesses typically rise to the top when they offer the types of products and services that people want.

Call Center 105

Call Center CRM Coaching call center software 105

Outsource Consultants

JANUARY 24, 2022

In retrospect, late 2019 seems like another world. With the COVID-19 pandemic lurking in the shadows, we wrote an article about the changing BPO industry in the Philippines.

Consulting 94

Consulting Consulting outsourcing Government 94

Eptica

JANUARY 24, 2022

Date: Monday, January 24, 2022 Author: Pauline Ashenden - Demand Generation Manager Four key considerations for customer self-service success. Published on: January 24, 2022.

Self service 89

Self service Best practices Analytics Customer Service 89

Topdown

JANUARY 24, 2022

The modern economy is a conglomerate of all the prior economies to todays. An evolved version, if you will. However, there remain remnants of these older economies if you know where to spot them.

Customer Service 62

Customer Service Customer Experience 62

Maru Group

JANUARY 24, 2022

By Stephen Brockway, Chief Research Officer, Maru/Matchbox UK | January 24, 2022. Regulations are needed to protect vulnerable consumers from from growing BNPL debt.

Banking 82

Banking Finance Surveys Accountability 82

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Consumers are shopping online more now than ever before but find the service experience inadequate. Download The Northridge Group's State of Customer Service Experience report for more insights into the latest customer experience trends.

Customer Service

Playvox

JANUARY 24, 2022

Delivering exceptional customer experiences is the new competitive advantage. In fact, it’s now the last remaining way to gain a sustainable edge, since traditional sources of differentiation – including price and product – quickly erode with the rapid pace of digital information flow.

Brand ambassadors 75

Brand ambassadors Contact Center Metrics Average Handle Time 75

ChurnZero

JANUARY 24, 2022

Building a business from the ground up always has its challenges, but maintaining a subscription-based business can be particularly difficult due to its ongoing nature. One of the most effective ways to run a subscription-based business is through a customer-centric strategy.

Customer centricity 52

Customer centricity SaaS Sales Accountability 52

kommunicate

JANUARY 24, 2022

Last Updated on January 26, 2022 Bigcommerce allows merchants to sell their products online and it will give options to create your own web pages and design as per your need. Once your Bigcommerece website is ready, follow the given instructions to add the Kommunicate widget to the website.

Chatbots 52

Chatbots 52

Merchants

JANUARY 24, 2022

As more than a million South African students await their matric results, the number of job seekers in the country is set to increase dramatically. However, traditional recruitment methods will continue to fail them.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing 52

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Boost customer satisfaction across all digital channels with this stat-filled guide, which reveals the key ingredients you need to keep all of your customers satisfied.

Uniphore

JANUARY 24, 2022

E-BOOK. Go Beyond Call Center Coaching with Real-Time Agent Assist. Agent assist software builds agent engagement and proficiency with live call center coaching, training and process optimization. Get Your Copy Now. Agent Engagement Matters.

Coaching 52

Coaching Telecommunications Average Handle Time Healthcare 52

CSM Magazine

JANUARY 24, 2022

Many people globally use contact lenses. If you’re among these people, are you happy using your contacts or keeping your glasses on? Read on to learn how today’s customers are looking for an alternative solution. Some people don’t mind using contacts or wearing glasses.

Consulting 52

Consulting Consulting Customer Care Personalization 52

Genroe

JANUARY 24, 2022

Businesses and their staff have plenty of questions about NPS and in this post we answer the most common and perplexing. Read on for all the answers. The post The Ultimate Net Promoter Score FAQ appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe. Net Promoter Score

B2B 52

B2B Feedback Marketing 52

CSM Magazine

JANUARY 24, 2022

Many properties need regular commercial landscaping maintenance. Finding a suitable territory care company requires a lot of research, especially if you want to select the company with the best quality service. Here are some tips that will help you choose the best commercial lawn care provider.

Engineering 52

Engineering Quality management Accountability Management 52

Advertiser: Vanilla Forums

Does creating engaged customers and impacting CS objectives sound interesting? Learn more about how gamification can help your customer success team in our free eBook.

Gamification

Connect

JANUARY 24, 2022

Seen through the achievements of recent award winners and conference keynotes, it is clear just how rapidly UK contact centres are transforming. Enabled by technology, the very best organisations are re-imagining how they interact with customers and deliver memorable outcomes.

Benchmark 52

Benchmark Technology 52

CSM Magazine

JANUARY 24, 2022

Oftentimes, veterans leave the military without a firm plan for successfully entering the civilian labour market.

Brand ambassadors 52

Brand ambassadors Education Marketing Customer Service 52

JivoChat

JANUARY 24, 2022

Keeping a customer costs less than conquering new ones. When you develop strategies towards how to build brand loyalty, you can create a base of consumers that identify with your company’s value and will choose you first if they need a product or service that you offer. .

Advertising 52

Advertising Marketing Customer retention Surveys 52

CSM Magazine

JANUARY 24, 2022

If you are planning for a wedding , finding the right tent may be one of the things you are thinking about. Many different types of tents are available, and it’s important that you choose the best supplier with the best customer service. You can choose to hire the tents or buy new ones.

Customer Service 52

Customer Service Marketing Personalization 52

Advertiser: ZoomInfo

Successfully complete the five stages of ABM: define, identify, engage, convert, and connect. We’ll show you how to create a unified system with your sales team to help them land more qualified opportunities and connect with prospects like never before.

Accountability

Arbeit

JANUARY 24, 2022

We surveyed 250 consumers on how they want to communicate with debt collection agencies. Here's our 5 main takeaways, and what you can do about them. The post How Consumers Prefer To Communicate With Debt Collection Agencies in 2022 appeared first on Arbeit -.

Surveys 52

Surveys 52

CSM Magazine

JANUARY 24, 2022

Salon customer service is one of the most important parts of running a successful business. It’s an important factor customers pay attention to when assessing your salon. It will distinguish run of the mill businesses from exceptional ones.

Customer Service 52

Customer Service Personalization Customer Experience Marketing 52

SmartKarrot

JANUARY 24, 2022

C-Suite-level jobs require meticulous experience and a proven ability to make a difference in an organization. If you are a customer success leader with the ultimate objective of obtaining a C-level position, this blog is specifically written for you. .

Consulting 52

Consulting Consulting SaaS Management 52

Shep Hyken

JANUARY 24, 2022

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.

Customer Service 59

Customer Service Personalization Sales Customer centricity 59

Advertiser: ZoomInfo

Sourcing the right executive candidates and filling key managerial roles in an organization can be difficult, even in the best of times. Download this eBook to level up your discovery process, talent sourcing, and strategies for reaching your best-fit candidates.

Management

Dialer 360

JANUARY 24, 2022

In contact centers, different strategies are used to increase the productivity of agents. Digital transformation is a process that highly boosts the contact center’s effectiveness. With advanced technologies, you can improve agent productivity and interact with customers efficiently.

Best practices 26

Best practices Contact Center Customer centricity Technology 26

AnswerConnect

JANUARY 24, 2022

To start off 2022, AnswerConnect joined forces with Texas Trees Foundation to tackle the urban heat island effect. Learn about how tree planting helps reduce this effect!

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