Mon.Jan 24, 2022

Churn Rate vs. Retention Rate: What are the Differences?


If you want to start a business or continue growing your current one, you'll need to be familiar with terms such as churn rate and retention rate.

Introducing TethrRx: Prescriptive insights like you’ve never seen them before


Here at Tethr, we’re committed to continuously evolving our approach to a better customer experience–both for our customers and yours.


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A Mature Customer Experience Program is a Business Imperative in 2022

Satrix Solutions

Over the past two years, organizations have faced new challenges in attracting and retaining customers: an entirely new business environment and culture, threats of ongoing inflation, labor & supply chain shortages, and pandemic-related disruptions.

B2B 85

3 Trends in CX, High-Impact Customers and PeopleMetrics Update


As we enter our 22 nd year at PeopleMetrics, I thought it was time for an update on where we are, where we are going as a company and my perspective on the CX industry. As always and forever, we are obsessed with helping our clients measure, understand and create better experiences for their customers (clients, members, patients, guests) and their employees. I started PeopleMetrics with this goal and I continue to be incredibly excited by it.

B2B 76

Leveraging Data Analytics to Optimize the Customer Experience

Speaker: Nathan Hart, Dan Fenton & Imran Mohammed

Join The Northridge Group for an exploration into how a data-driven root cause analysis of Contact Center First Contact Resolution (FCR) issues can lead to actionable insights to resolve FCR problems, improve Customer Experience, and reduce costs!

How Do You Make Customers Feel Important?


Without customers who make purchases, refer friends, and keep coming back for more, it’s very hard to grow a business. Making your customers feel important is a vital component of this cycle. Businesses typically rise to the top when they offer the types of products and services that people want.

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Weathering the Storm: The Philippines Remains an Offshore Outsourcing Leader

Outsource Consultants

In retrospect, late 2019 seems like another world. With the COVID-19 pandemic lurking in the shadows, we wrote an article about the changing BPO industry in the Philippines.

Four key considerations for customer self-service success


Date: Monday, January 24, 2022 Author: Pauline Ashenden - Demand Generation Manager Four key considerations for customer self-service success. Published on: January 24, 2022.

Making The Most Out of Customer Relationships


The modern economy is a conglomerate of all the prior economies to todays. An evolved version, if you will. However, there remain remnants of these older economies if you know where to spot them.

BNPL users need more protection to avoid a looming crisis in the financial services sector

Maru Group

By Stephen Brockway, Chief Research Officer, Maru/Matchbox UK | January 24, 2022. Regulations are needed to protect vulnerable consumers from from growing BNPL debt.

2021 State of Customer Service Experience Report

Consumers are shopping online more now than ever before but find the service experience inadequate. Download The Northridge Group's State of Customer Service Experience report for more insights into the latest customer experience trends.

Why You Need to Measure Customer Experience in Your Contact Center


Delivering exceptional customer experiences is the new competitive advantage. In fact, it’s now the last remaining way to gain a sustainable edge, since traditional sources of differentiation – including price and product – quickly erode with the rapid pace of digital information flow.

How to Create a Customer-Centric Strategy for Your Subscription-Based Business


Building a business from the ground up always has its challenges, but maintaining a subscription-based business can be particularly difficult due to its ongoing nature. One of the most effective ways to run a subscription-based business is through a customer-centric strategy.

How to Add Chatbot to your Bigcommerce store


Last Updated on January 26, 2022 Bigcommerce allows merchants to sell their products online and it will give options to create your own web pages and design as per your need. Once your Bigcommerece website is ready, follow the given instructions to add the Kommunicate widget to the website.

The power of digital CVs for matric learners


As more than a million South African students await their matric results, the number of job seekers in the country is set to increase dramatically. However, traditional recruitment methods will continue to fail them.

The New Digital Landscape for Next-Gen CX

Boost customer satisfaction across all digital channels with this stat-filled guide, which reveals the key ingredients you need to keep all of your customers satisfied.

Go Beyond Call Center Coaching with Real-Time Agent Assist


E-BOOK. Go Beyond Call Center Coaching with Real-Time Agent Assist. Agent assist software builds agent engagement and proficiency with live call center coaching, training and process optimization. Get Your Copy Now. Agent Engagement Matters.

PRK vs LASIK: What Is the Difference?

CSM Magazine

Many people globally use contact lenses. If you’re among these people, are you happy using your contacts or keeping your glasses on? Read on to learn how today’s customers are looking for an alternative solution. Some people don’t mind using contacts or wearing glasses.

The Ultimate Net Promoter Score FAQ


Businesses and their staff have plenty of questions about NPS and in this post we answer the most common and perplexing. Read on for all the answers. The post The Ultimate Net Promoter Score FAQ appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe. Net Promoter Score

B2B 52

A Guide to Commercial Lawn Maintenance

CSM Magazine

Many properties need regular commercial landscaping maintenance. Finding a suitable territory care company requires a lot of research, especially if you want to select the company with the best quality service. Here are some tips that will help you choose the best commercial lawn care provider.

A Strategic Guide to Community Gamification

Does creating engaged customers and impacting CS objectives sound interesting? Learn more about how gamification can help your customer success team in our free eBook.

Future of the Contact Centre


Seen through the achievements of recent award winners and conference keynotes, it is clear just how rapidly UK contact centres are transforming. Enabled by technology, the very best organisations are re-imagining how they interact with customers and deliver memorable outcomes.

4 Jobs Vets Can Do While They Upskill

CSM Magazine

Oftentimes, veterans leave the military without a firm plan for successfully entering the civilian labour market.

10 Steps on How to Build Brand Loyalty


Keeping a customer costs less than conquering new ones. When you develop strategies towards how to build brand loyalty, you can create a base of consumers that identify with your company’s value and will choose you first if they need a product or service that you offer. .

A Complete Guide on How to Buy a Wedding Tent

CSM Magazine

If you are planning for a wedding , finding the right tent may be one of the things you are thinking about. Many different types of tents are available, and it’s important that you choose the best supplier with the best customer service. You can choose to hire the tents or buy new ones.

The 5 Stages of Account-Based Marketing — and How to Win Them All

Successfully complete the five stages of ABM: define, identify, engage, convert, and connect. We’ll show you how to create a unified system with your sales team to help them land more qualified opportunities and connect with prospects like never before.

How Consumers Prefer To Communicate With Debt Collection Agencies in 2022


We surveyed 250 consumers on how they want to communicate with debt collection agencies. Here's our 5 main takeaways, and what you can do about them. The post How Consumers Prefer To Communicate With Debt Collection Agencies in 2022 appeared first on Arbeit -.

Top 5 Salon Customer Service Tips

CSM Magazine

Salon customer service is one of the most important parts of running a successful business. It’s an important factor customers pay attention to when assessing your salon. It will distinguish run of the mill businesses from exceptional ones.

The Path to the C-Suite: A Guide for Aspiring Customer Success Leaders


C-Suite-level jobs require meticulous experience and a proven ability to make a difference in an organization. If you are a customer success leader with the ultimate objective of obtaining a C-level position, this blog is specifically written for you. .

5 Top Customer Service Articles of the Week 1-24-2022

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.

The Ultimate Guide to Executive Recruiting

Sourcing the right executive candidates and filling key managerial roles in an organization can be difficult, even in the best of times. Download this eBook to level up your discovery process, talent sourcing, and strategies for reaching your best-fit candidates.

Contact center digital transformation: best practices in a contact center

Dialer 360

In contact centers, different strategies are used to increase the productivity of agents. Digital transformation is a process that highly boosts the contact center’s effectiveness. With advanced technologies, you can improve agent productivity and interact with customers efficiently.

Tackling the Urban Heat Island Effect With Texas Trees: AnswerConnect’s January Tree-Planting Partner


To start off 2022, AnswerConnect joined forces with Texas Trees Foundation to tackle the urban heat island effect. Learn about how tree planting helps reduce this effect!